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New Contributor
Posts: 5
Registered: ‎10-22-2008
My Device: Not Specified

problem with new

I have just downloaded the new softwear upgrade from T-mobile. I have a 4gig sd card for my phone and the 4.4.... softewar worked with the phone and when I installed the new 4.5... softwear the phone locked up when I was trying to access the media on the card through the phone.

When I called back the bbsupport they said that the 4.5... softwear dosent support the 4gig cards when the bb website says that it supports upto a 16gig card!

I was wondering if anybody has a solution for the issue or if they have had the same problem.


Posts: 88,149
Likes: 23,519
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: problem with new

Read this on how fix the Media Card (courtesy of John Clark, another expert here in the Forum):

1. Removed the Media Card from the device and put in a card reader. This makes the rest of the process much quicker. However, you can do it with the card in the device.

2. Copy the entire contents of the card to your PC.

3. Put the card back in the device and go to Options >Media Card >Menu key >Format Card. This will wipe the card and reformat it. (if using a card reader remove the card and put it back in the reader.)

4. Now copy back JUST the media to the device. Do NOT copy back any "BBthumbs.dat" files or any system files. I went through the entire folder and deleted every .dat file before copying the contents of the music folder and pictures folders back to the device. The device will recreate these files. Also, I didn't copy the actual "music" folder but rather just copied the contents and pasted in the card's \Blackberry\music folder. Do this for each folder.

5. When finished put the card back in the device and try the Media App again. It should scan for music. If you have lots of music it can take 5-10 minutes. During scanning you can open the Music app and you should be able to see the songs moving around in the list as the device scans

If after transferring all your files back you still get a stuck scanning bar or device reboots then you have a conflicting file on the card. I've seen video files do this but it could be a music file too or (less likely) a picture file. Remove all the files you transferred and see if the reboots stop. Then add back each folder one at a time to see if you can narrow down to the folder that's causing it. Once you find the folder then you can narrow down to a particular file.

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