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Trusted Contributor
porcha24
Posts: 160
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

 Download and install, to your PC, the BB OS package you desire:

i have done this already

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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: re-installing updating my blackberry

OK, so that's step 3. If you have also already done steps 1 and 2, then you can proceed to step 4 (if needed) and then to step 5.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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Trusted Contributor
porcha24
Posts: 160
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

Hi I eventually found out how to update and re install my blackberry, but the I just done a diognostics test and it says my apn is empty I don't understand
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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: re-installing updating my blackberry

APN is not required to be filled in...it can vary by carrier, so you'd have to ask them if the result you have is a problem or can be ignored.

  • KB05327 How to set the APN settings on the BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.