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Trusted Contributor
porcha24
Posts: 148
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

Yes iv done all that
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Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re-installing updating my blackberry

OK...but I asked you more than one question up there...hmmm...technically, I guess I didn't ask the question. Please go back up and look at the "Won't Open is a bit sparse" sentence...that's where I need more information from you as to what happened.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Trusted Contributor
porcha24
Posts: 148
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

Open Windows Explorer and go to the following folder: C:\Program Files\Common Files\Research In Motion\AppLoader\ and open the Loader.exe file. In Vista 64-bit computers, the file is in C:\Program Files (x86)\Common Files\Research In Motion\AppLoader. Depending on your computer's settings, you may need to show hidden folders (under File > Options for Windows XP or Organize > Folder and Search Options in Windows Vista

 

hi i have tried to work this out myself but i cannot get to gips with what i am supposed to do when i get to the bit i have copied and pasted above!

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Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re-installing updating my blackberry

OK...then I must start at the beginning...do you know what Windows Explorer is?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Trusted Contributor
porcha24
Posts: 148
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

When I plug my usb onto my laptop and connect my phone autoplay comes up one of the options open windows explorer to view files(no not 100% but that's what I did)
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Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re-installing updating my blackberry

Well, that auto-play indeed will launch Windows Explorer, but in that situation, it launches it to allow you to explore the user-accessible space on your BB. Which is not where the instructions say to find the Loader app.

You need to use Windows Explorer to navigate to the folders specified in the instructions...then you will find Loader.exe so that you can follow the instructions.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Trusted Contributor
porcha24
Posts: 148
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

i cant seem to find windows explorer thats was the only way i  knew how to open it

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re-installing updating my blackberry

OK...then let's stop this method...it seems to require more basic PC knowledge than you have. Instead...


On a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages (Control Panel)

2) Make sure you have the BB Desktop Software already installed


3) Download and install, to your PC, the BB OS package you desire:


4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML (there will be at least one, perhaps 2) -- this will still require the use of Windows Explorer to navigate to the directories, on your hard drive, that contain the VENDOR.XML files. Consequently, I recommend you restrict yourself to ONLY those BB OS packages released by your carrier...no others.

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC

Don't forget to backup.



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Trusted Contributor
porcha24
Posts: 148
Registered: ‎05-10-2011
My Device: blackberry curve 9320
My Carrier: vodafone

Re: re-installing updating my blackberry

i have done that already t mobile im with its on my laptop

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,009
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: re-installing updating my blackberry


porcha24 wrote:

i have done that already t mobile im with its on my laptop


I'm sorry, but I cannot make sense of those words.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.