07-04-2010 05:05 AM
Solved! Go to Solution.
07-04-2010 05:58 AM
Hi and Welcome to the Forums!
First, I'd suggest that you ensure that you've removed (via Add/Remove Programs...not by merely deleting the folders/files) all but the device OS package that you wish to install. Then, rather than use DTM, use the device Loader.exe as documented in this process:
Good luck and let us know!
07-04-2010 08:41 AM
I did what you have instructed but I am only getting the applications installed on myn phone.
I am unable to reload my OS, I tried to update my device again but I am still getting that there is
no update available for my phone. Thanks!!
07-04-2010 11:05 AM
Tell me exactly the steps you are following. Exactly and completely. Thanks.
07-04-2010 11:18 AM
Thanks for replying, heres what I did.
1. I went to C:\Program Files\Common Files\Research In Motion\AppLoader
2. Opened tha loader exe file
3. Then it prompt a dialog box then I click next
4. It shows to select my device so I connect my phone
5. Then it shows my device PIN and I clicked next then it ask for my password
6. I enter my password and click next again then it also shows some of my application
7. I clicked next again and it says no actions required.
07-04-2010 11:34 AM
With that result, you have installed to your PC the same device OS package that is already installed to your BB. If you are wishing to change to a different version, you must remove from your PC that OS package and install to your PC the device OS version package that you desire. Then, Loader will use that package and install that OS to your BB.
What version is Loader offering on the page where it shows all the apps? Click the Details button on that page...it will show you, module by module, what is installed and what the package you are attempting to install offers.
What version is presently installed on your BB?
07-05-2010 12:27 AM
I double checked the folders where the 5.0 OS was installed and even reinstalled it. I am still getting the same result. It only offers me the applications and not the OS itself. Thanks..
07-05-2010 10:17 AM
Please re-read my prior post and provide the answers I have requested.
What you are seeing is normal...from what you describe, it is showing exactly what it should. There are apps involved with the OS, but the first entry in that screen will be the Core itself...which is the OS. Everything else are components thereof, including the standard suite of apps that make up the BB.
07-05-2010 05:36 PM
I tried to update my device again and the 5.0 OS has appeared already however after clicking next, I am receiving a message that I will need a subscription to be able to update mu device to 5.0. I am very frustrated already, I hope we can resolve my issue. I am unable to install Facebook on my device and unable to sign in to Yahoo! Messenger as well. I am getting a message that the service was not enable on my device. I think updating my OS to 5.0 will resolve my issue. The link below is the only update available from my mobile carrier Globe Telecom , I am wondering If I can use OS that came from other carrier.
07-05-2010 10:30 PM
You can use a device OS package from another carrier -- it just takes a trick. But...some things you've said intrigue me. Do you know for certain that you have a Blackberry data plan in place on your BB? This is crucial...without the proper data plan, nothing you are attempting will work, including (as memory serves me) attempting to install and use device OS v5.0. Please check with your service provider that you have the proper data plan from then that enables your access to all Blackberry Internet Service features and functions. The messages you are seeing tell me that you do not have access to BIS.