Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Device software

Reply
New Contributor
lindseymappin
Posts: 3
Registered: ‎12-22-2012
My Device: BlackBerry Curve 9360
My Carrier: virgin

updated blackberry on the 20/12/12

Hi, the new update that was said to 'increase battery power/life' has done the complete opposite, I have found my phone dieing reguarly even when not in use, for example while at school I would leave my phone turned on and would not use it all day and it would be fully charged whereas now it is dead by the end of the day and I haven't even used it, is there a reason for this and how can I fix it?
Lindsey
Please use plain text.
JSanders
Posts: 82,571
Likes: 22,622
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: updated blackberry on the 20/12/12

Where did you read this "increase battery power/life' statement from RIM regarding the update?

 

Got a link?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
lindseymappin
Posts: 3
Registered: ‎12-22-2012
My Device: BlackBerry Curve 9360
My Carrier: virgin

Re: updated blackberry on the 20/12/12

It was included in the description of the update that appeared on the home screen of my phone, which has obviously now gone as it has updated
Please use plain text.
JSanders
Posts: 82,571
Likes: 22,622
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: updated blackberry on the 20/12/12

Ok, so this was an over the air, wireless update from your carrier?

 

The onboard device battery meter might be out of sync with the actual battery charge level.

 

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). Do this a couple of times over a few days and see if any charge occurs.

 

Here are some good charging tips, please read and you'll see that many of them will apply to you. Read those regarding making certain all background running applications are closed.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
lindseymappin
Posts: 3
Registered: ‎12-22-2012
My Device: BlackBerry Curve 9360
My Carrier: virgin

Re: updated blackberry on the 20/12/12

Thank you I will try this
Please use plain text.