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New Contributor
gsalomons
Posts: 2
Registered: ‎03-13-2009
My Device: Not Specified

Appointment Accepted on BB but not updated in Outlook

I have a client that has a few users with the new BB 9000's and they are running BES 4.6. When these users accept an appointment on their BB's it does not update their Outlook calendar, it still shows it as Tentative. It also does not let them know if this appointment interferes with another appointment. Any help would be greatly appreciated.

 

Thanks,

Glenn

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Forums Advisor III
bumblepie
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: Appointment Accepted on BB but not updated in Outlook

There is no such thing as BES 4.6.

 

What mail platform are they running with?

 

Is it one way calendar sync? create test 1 on device and test 2 appointment on desktop, press reconcile now and advise me what updated.

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New Contributor
gsalomons
Posts: 2
Registered: ‎03-13-2009
My Device: Not Specified

Re: Appointment Accepted on BB but not updated in Outlook

Sorry that was a typo they are running BES 4.1.6 MR3 Rollup Bundle 92 with Exchange 2003 latest SP. They have two-way sync on for calendar and all other components for that matter. When an appointment in entered on a BB it update the Outlook calendar near instantly and when an appointment is entered into Outlook it updates the BB with a few minutes or manually reconciling.

Thanks,

Glenn

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Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Appointment Accepted on BB but not updated in Outlook

Have you tried deleting the service books for the calendar and having them re-pushed?
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New Contributor
Jud10
Posts: 5
Registered: ‎09-09-2013
My Device: Z10
My Carrier: telstra

Re: Appointment Accepted on BB but not updated in Outlook

Anyone had any luck with an answer on this? We have ame issue with our org. If we cant fix this one in a hurry I think its bye bye to the 300+ devices we use... easy pickings for a competitors contract!

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New Contributor
Jud10
Posts: 5
Registered: ‎09-09-2013
My Device: Z10
My Carrier: telstra

Re: Appointment Accepted on BB but not updated in Outlook

Sorry... Wrong Thread!
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