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New Contributor
Caroline_Thorne
Posts: 9
Registered: ‎07-25-2013
My Device: Blackberry 9790
My Carrier: O2

Appointments not showing correctly on Blackberry

Hello,
I have a couple of users that are having trouble with appointments on their calendars. Instead of showing as an appointment that can be accepted or declined, they are coming through as a new email and are missing the actions.


We are running BES 5.0 SP4 RM4.

The users have Blackberry 9780 software version 6.0.0.294 (Platform 6.5.0.54) and another, same device software version 6.0.0.666 (Platform 6.6.0.241).

 

I have tested this on my blackberry and it is fine. (9700 s/w ver 5.0.0.421 (Platform 5.1.0.116).

Any ideas will be gratefully received :smileyhappy:

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Appointments not showing correctly on Blackberry

What mail server version?

 

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
Caroline_Thorne
Posts: 9
Registered: ‎07-25-2013
My Device: Blackberry 9790
My Carrier: O2

Re: Appointments not showing correctly on Blackberry

Sorry, I had meant to put that in! :Oops:

 

We are running Exchange 2010.

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Appointments not showing correctly on Blackberry

do you allow outside invitations on Exchange?

 

if no then change it with this

http://www.blackberry.com/btsc/KB20866

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
Caroline_Thorne
Posts: 9
Registered: ‎07-25-2013
My Device: Blackberry 9790
My Carrier: O2

Re: Appointments not showing correctly on Blackberry

Is this on a per user basis? It seems it is only happening for a handful of users. My test blackberry connected to that BES opens appointments fine.

 

Thank you for your help :smileyhappy:

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Appointments not showing correctly on Blackberry

it is a global setting

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
Caroline_Thorne
Posts: 9
Registered: ‎07-25-2013
My Device: Blackberry 9790
My Carrier: O2

Re: Appointments not showing correctly on Blackberry

Hello, 

Thank you for the knowledgebase article. 
I have looked through it an everything appears to be set correctly. 

 

At present I have only found two users that are affected by this. 
I found another knowledgebase article that states that appointments may not work and to make sure that a meeting request is sent instead. This does not work either. 

Please use plain text.
Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Appointments not showing correctly on Blackberry

is BES set to use CDO or EWS? EWS is much bettr to use

 

look here to change it

http://www.blackberry.com/btsc/KB20157

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.