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julesm78
Posts: 3
Registered: ‎04-10-2013
My Device: Torch 9810
My Carrier: Vodacom

BB 9810 BIS unbolding unread emails in Outlook

I have a manager with a BB 9810 and his emails are unbolded in outlook once they are delivered on the BB. This is regardless of whether reconcile is on or off. Please help somebody.

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB 9810 BIS unbolding unread emails in Outlook

Hi and Welcome to the Community!

Is this BES and are you the BES admin? If so, please state so and we'll ask the mods to move this to the proper place for you to chat with other BES admins.

Good luck!

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New Contributor
julesm78
Posts: 3
Registered: ‎04-10-2013
My Device: Torch 9810
My Carrier: Vodacom

Re: BB 9810 BIS unbolding unread emails in Outlook

No, this is BIS, I had mentioned in the title.

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New Contributor
julesm78
Posts: 3
Registered: ‎04-10-2013
My Device: Torch 9810
My Carrier: Vodacom

Re: BB 9810 BIS unbolding unread emails in Outlook

But it's the same even when email is configured with BES, I am the BES admin as well so maybe you could move my post to the BES Admins

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB 9810 BIS unbolding unread emails in Outlook


julesm78 wrote:

No, this is BIS, I had mentioned in the title.


Oh sorry...you confused me with your mention, in your post, about "reconcile" (which is only relevant to BES, not BIS).


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB 9810 BIS unbolding unread emails in Outlook


julesm78 wrote:

But it's the same even when email is configured with BES, I am the BES admin as well so maybe you could move my post to the BES Admins


OK...so now you've activated the user on BES? And the behavior is the same. OK...we'll have the mods move this thread to the BES forum (and change the subject line).


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Guru III
knottyrope
Posts: 29,808
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: BB 9810 BIS unbolding unread emails in Outlook

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

If still not working and you moved a user mailbox.

 

 

 

KB20770 Email reconciliation does not work after moving a mailbox



Is the user over quota?

How to perform an email reconciliation test

 

 

 

How to verify the wireless email reconciliation process

 

 

 

How email reconciliation works on a BlackBerry smartphone

 




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