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New Contributor
ravenlite
Posts: 8
Registered: ‎05-17-2011
My Device: 9330
My Carrier: Verizon

BES 4.1.7 for MDS services stop and cannot be restarted

Twice in the two months that BES 4.1.7 for MDS has been installed, the services stopped.  I don't believe I have done anything to cause it, we are just going through testing and tweaking of the IT policies. 

 

Once the services stop, I can't get them started again.  I try through services, and nothing.  In teh BB Manager the status says stopped and the SRP status says Unknown.  If I try to start it via the Manager the status will say restarting and then stopped.

 

I go into the BlackBerry Server Configuration and test everything in there, it tests fine.  I have done the tests listed in KBs for the router.  Every test passes, though I can't start the services.  I restart the server and it does no good.

The only "fix" I have found for it is to run through the server installation twice.  The first time will stop and remove all of the services.  The second time will readd and restart all the services and it works like a charm.  I would like to figure out what's causing this and fix it instead of the band aid I have now.

 

The errors I get on the services is that it can't connect to the SQL database, though all tests to that pass just dandy.  I have tried to stop and restart the services in the recommended order and no love. 

 

Any ideas on that hiccup that is happening and what I'm doing wrong?

Thanks!!

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 4.1.7 for MDS services stop and cannot be restarted

any errors in teh MAGT log?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
ravenlite
Posts: 8
Registered: ‎05-17-2011
My Device: 9330
My Carrier: Verizon

Re: BES 4.1.7 for MDS services stop and cannot be restarted

There was a MAGT log on the day it went down and not again until it came back up.  Here is what it says at the end of that log, otherwise nothing else in there looks different from any other to my eye:

 

[40000] (06/29 11:55:34.723):{0x1C28} SRPClientSessionReceiver thread stopped
[30000] (06/29 11:55:34.723):{0x1C28} [DIAG] EVENT=Unregister_thread, THREADID=0x1C28, THREADNAME="BIPPa_ClientSessionReceiver"
[20000] (06/29 11:55:34.973):{0x1D58} BIPPaClient::Connect: Error calling host "localhost" [127.0.0.1] (10061)
[40000] (06/29 11:55:34.973):{0x1D58} [BIPP] Connection failed
[30293] (06/29 11:55:34.973):{0x1D58} [BIPPa] Connection dropped, Error=0
[40000] (06/29 11:55:34.973):{0x1D58} SRPClientSession thread stopped
[30000] (06/29 11:55:34.973):{0x1D58} [DIAG] EVENT=Unregister_thread, THREADID=0x1D58, THREADNAME="BIPPa_ClientSession"
[40507] (06/29 11:55:35.348):{0xE84} ExtUDPLogThread: Code on closing = 0
[30000] (06/29 11:55:35.348):{0xE84} [DIAG] EVENT=Unregister_thread, THREADID=0xE84, THREADNAME="ExtUDPLogThread"
[30000] (06/29 11:55:35.380):{0x1994} [DIAG] EVENT=Unregister_thread, THREADID=0x1994, THREADNAME="StarterThread"
[30000] (06/29 11:55:35.395):{0x1A74} [DIAG] EVENT=Unregister_thread, THREADID=0x1A74, THREADNAME="StarterThread"
[30000] (06/29 11:55:35.395):{0x1910} [DIAG] EVENT=Unregister_thread, THREADID=0x1910, THREADNAME="StarterThread"
[30000] (06/29 11:55:35.426):{0x1AC8} [DIAG] EVENT=Unregister_thread, THREADID=0x1AC8, THREADNAME="StarterThread"
[30000] (06/29 11:55:35.442):{0x1FC0} [DIAG] EVENT=Unregister_thread, THREADID=0x1FC0, THREADNAME="StarterThread"
[30000] (06/29 11:55:35.442):{0x978} [DIAG] EVENT=Unregister_thread, THREADID=0x978, THREADNAME="StopperThread"
[30000] (06/29 11:55:35.442):{0xDC} [DIAG] EVENT=Unregister_thread, THREADID=0xDC, THREADNAME="StopperThread"
[30000] (06/29 11:55:35.442):{0x1988} [DIAG] EVENT=Unregister_thread, THREADID=0x1988, THREADNAME="GlobalStatsThread"
[30065] (06/29 11:55:35.551):{0x197C} BlackBerry Mailbox Agent 1 for Server SERVER shutdown complete

 

 

And then just finding this in the Event logs.   The password hasn't change recently, but they (server gurus) are wanting me to change all the BES services to start with localhost and not with the local admin account.  Maybe that'll help, though I have yet to do anything with that. 

 

 

The BlackBerry Controller service was unable to log on as .\LocalAdmin with the currently configured password due to the following error:

Logon failure: unknown user name or bad password.

 

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

 

Thank you so very much and hope this helps at least a little.

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 4.1.7 for MDS services stop and cannot be restarted

it looks as if BES was unable to talk to itself and MDS stopped.

 

 

The BES services can not be run that way, they have to use the BESAdmin service account with excetption of attachment service.

 

you will find out soon enough after a reboot of BES.

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
ravenlite
Posts: 8
Registered: ‎05-17-2011
My Device: 9330
My Carrier: Verizon

Re: BES 4.1.7 for MDS services stop and cannot be restarted

Thank you VERY kindly as usual! 

I'd send you chocolate if I wouldn't eat it all before putting it in the mail. :smileyhappy:

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES 4.1.7 for MDS services stop and cannot be restarted

make sure you get the huge Herhey bar and dont get sick

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.