03-30-2009 01:17 PM
We are using RK 220.127.116.11 which is the latest version available for download. The RK is used for an in-house developed account automation (create,delete,reset,etc).
The -FIND option retrieves account information for the specified account. One of the items retrieved is the Service Name, it is the name of the BES containing the account. We have 1 service account that supports multiple BESs so we rely on the Service Name to know which BES to remove an account from.
When an account is added to a group the Service Name result contains the name of the group instead of the server name. When the account is removed from the group, the Service Name contains the correct information.
Does anyone know of a fix? Is this a known bug with the RK?
03-30-2009 01:40 PM
Which one of the BRK tools are you trying to leverage?
03-30-2009 01:42 PM
03-30-2009 01:52 PM
Do you happen to know if RK 4.1.5 support single quotes in the account name? ex: O'Halloran
We upgraded from the RK we were using to 18.104.22.168 after we enabled support for Europe and found the bug. I don't know which version of the RK we were using though, I think it was 22.214.171.124.
03-30-2009 01:56 PM
03-30-2009 02:20 PM
Here's an example of the problem with the previous RK we used. I searched email and it looks like we were still using RK 126.96.36.199.
An existing account was not found:
[08:00:11] BESUserAdmin::main - Log Start [08:00:16] BESUserAdmin::FindUser - (John_O'Halloran@ouremail.com) Finding user...
[08:00:16] BESUserAdmin::FindUser - Problem finding user. Error Code: -46 (No results found.) [08:00:16] BESUserAdmin::main - Log End
A new account was trying to be created. The account creation failed because the account really did exist:
[08:00:22] BESUserAdmin::main - Log Start [08:00:25] BESUserAdmin:oAddUser - (John_O'Halloran@ouremail.com) Preparing to add user...
[08:00:25] BESUserAdmin:oAddUser - (John_O'Halloran@ouremail.com) User already exists on BES Instance BES_NAME. Error Code: -20 (User exists.).
[08:00:25] BESUserAdmin::main - Log End
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
03-30-2009 02:37 PM
BESAdmin's, please make a signature with your BES environment info.
BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008