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New Contributor
Klaus2010
Posts: 6
Registered: ‎10-22-2009

BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

Our local IT guys shall administer the BB devices for their users themselves without giving them the BES Enterprise Admin role. Neither the handheld admin nor the senior helpdesk admin role have sufficient privileges. I need a combination of that.

 

Unfortunately the standard BES Mgmt console does not allow to assign more than one role to a user account.

 

Is there a workaround for that?

 

For the next couple of months I have no change for upgrading to BES 5, so I have to stick with 4.1.6 and optimize it.

 

Thanks a lot for any useful hints!!

 

Klaus

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Guru III
knottyrope
Posts: 29,234
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

guys? If you have 2 then give each one the different role. If they can be trusted then give them Ent Admin role.

 

Other than that you will have to wait to get BES 5.0 and create custom roles.



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New Contributor
Klaus2010
Posts: 6
Registered: ‎10-22-2009

Re: BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

About 15 individuals in total in several locations. All to grant Enterprise Admin? No other way?

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Guru III
knottyrope
Posts: 29,234
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES4.1.6 possible to combine Handheld & Senior Helpdesk Admin Roles?

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