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New Contributor
chchan74
Posts: 8
Registered: ‎08-18-2014
My Device: BB Q10
My Carrier: SingTel

BES5.0.4 for Domino - BAS-NCC service keeps crashing and restarting

Hi,


We are running BES for IBM Lotus Domino 5.0.4 bundle 38, and this issue only occurred on the standby BAS server.


The server is running Windows 2008 R2 server SP1, and the DB is hosted on a separate servers (mirrored).

We are getting errors in the windows application logs very frequently, sometimes as frequent as 2min

 

Application Log
Event ID 1000
Faulting application name: BAS-NCC.exe, version: 1.2.3.1, time stamp: 0x4ebd2fb1
Faulting module name: ntdll.dll, version: 6.1.7601.18229, time stamp: 0x51fb1072
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xe60
Faulting application start time: 0x01cfbaf9330e57fa
Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\External\Bin\BAS-NCC.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 4b16d541-26f2-11e4-aa46-0050569f33b9

 

System Log

Event ID 7031

The BlackBerry Administration Service - Native Code Container service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

 

Both servers have the same MS hotfixes and patches, so it's weird why the issue is only happening on the standby server.

 

Is there a way to identify the errors from the BAS-AS or BAS-NCC logs? or other BAS logs?

 

thank you

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Forums Advisor I
freakinvibe
Posts: 631
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: BES5.0.4 for Domino - BAS-NCC service keeps crashing and restarting

bundle 38 means, you have no MR installed. I would try to upgrade to the latest Maintenance Release.
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New Contributor
chchan74
Posts: 8
Registered: ‎08-18-2014
My Device: BB Q10
My Carrier: SingTel

Re: BES5.0.4 for Domino - BAS-NCC service keeps crashing and restarting

thanks for the reply

 

yes, there's no MR applied. to do so means we need to upgrade the entire BES5 infra (BES, BAS, Router) to the new MR?

 

however, this doesn't explain why only the standby BAS services is having the issues. Has anyone experience this behavior before?

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