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New Contributor
FatChris
Posts: 5
Registered: ‎03-20-2013
My Device: Bold 9900

BlackBerry Administration Service (Services wont run)

Our BlackBerry Administration Service just crapped out on us the other day. It was installed on a seperate standalone server we have. I understand that theres no "uninstall" application and I need to remove all the registry keys and files/folders manually. 

 

Our BES Server is at 5.0 and mail flow is not affected. 

 

The guys that actually did the install arent with the company anymore so I would need to download the BES 5.0 software from Blackberry directly I beleive? Does anyone know where or how I can find the download location? 

 

I have the credentials used for setting up the BES server in the past, what else would I need? 

 

OR

 

Is it just better to set up a new server that I have laying around and installing a fresh BAS on there and just blow away the non-working BAS? Id still need the installation software though. 

 

The issue that caused all this was that the BAS services die after starting and reaching 200-300MB in memory. 

 

Thanks in advance. 

Guru III
knottyrope
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Administration Service (Services wont run)

you can get your install files here

https://besc.webapps.blackberry.com/besc/dashboard/

 

what errors are in the BAS AS logs?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
FatChris
Posts: 5
Registered: ‎03-20-2013
My Device: Bold 9900

Re: BlackBerry Administration Service (Services wont run)

[ Edited ]

I have access to the site, but cant seem to find where to download the download link for Blackberry Enterprise Server 5.0.2 (Bundle 36).

 

This whole issue seems to have started right when the BAS server crashed because it had like 3 years worth of logs on there and ran out of disk space.

 

Under the https://besc.webapps.blackberry.com/besc site > Server > Downloads

 

I can really only see:

• Service Packs, Hotfixes, and Maintenance Releases for the BlackBerry Enterprise Server
• Software for BlackBerry Enterprise Service 10
• BlackBerry Enterprise Server Express
• BlackBerry Enterprise Server Resource Kit
• BlackBerry Client for IBM Lotus Connections
• Software for BlackBerry Mobile Voice System

 

I also tried looking for the software here; but theres no full BES installers there it seems.

 

https://swdownloads.blackberry.com/Downloads/browseSoftware.do 

 

Guru III
knottyrope
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Administration Service (Services wont run)

[ Edited ]

This should be the full installer

 

BlackBerry Enterprise Server Express v5.0.2 for Microsoft(R) Exchange

  • Filename: BESX_express_5.0.2.exe
  • Filesize: 533 MB
  • Date posted: 14-Dec-2010

sorry link wont work.

but you can find it here

https://swdownloads.blackberry.com/Downloads/browseSoftware.do

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
FatChris
Posts: 5
Registered: ‎03-20-2013
My Device: Bold 9900

Re: BlackBerry Administration Service (Services wont run)

Does it matter if its "Express"?

 

We have the full version.

New Contributor
FatChris
Posts: 5
Registered: ‎03-20-2013
My Device: Bold 9900

Re: BlackBerry Administration Service (Services wont run)

Found this:

Will it break anything if I use the 5.0.4 installer? Again, Im just trying to install the BAS software on a stand alone server and not the entire BES server.

Software For BlackBerry Enterprise Server v5.0 for Microsoft® Exchange

Service Pack 4 Maintenance Release 4

Filename: besx504mr4.zip
Filesize: 251 MB
Date posted: 14-May-2013
Download Software
View Release Notes

Guru III
knottyrope
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerry Administration Service (Services wont run)

Sorry though you had express.

 

Not the MR4 wont work you need the SP2 file which is an installer.

 

The SP2 will be needed to match you current version.

 

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V