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Contributor
kwiniarz
Posts: 17
Registered: ‎08-07-2008
My Device: Not Specified

BlackBerry Messaging Warning Event ID: 20265

Hi Guys,

After updating BES to 4.1.6 and my BB curve to 4.5 I am receiving the following roughly 5-10 times a day in my eventlog

Event Type: Warning
Event Source: BlackBerry Messaging Agent
Event Category: None
Event ID: 20265
Date: 26/10/2008
Time: 9:00:18 AM
User: N/A
Computer:
Description:
{email@email.com} MAPIMailbox::CopyMAPIBodyToStreamHTMLAware - Convert property evaluate (PR_BODY_HTML) (0x00000057) failed

in the BES logs it shows the same error and then says that it's not sending the body, but then says delivered to device

any ideas on what might we happening and how to fix it?
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BlackBerry Messaging Warning Event ID: 20265

First and foremost ... is anyone reporting any problems?

 

 What version of Exchange are you using?

 

Is anything happening on your Exchange server at 9am local time? Do these errors happen around the same time? Any patterns?

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Contributor
kwiniarz
Posts: 17
Registered: ‎08-07-2008
My Device: Not Specified

Re: BlackBerry Messaging Warning Event ID: 20265

No one is report any problems yet

 

It's version  6.0

 

The times are spread apart, it's not only happening at 9am it happens during different times of the day, sometime i get 5 or six of these errors in a row and then it it appears again a few hours later.

 

Here is a sample of one of the BES error

 

[30066] (10/27 21:06:31.094):{0x2118} Total Msgs Pending 0
[40423] (10/27 21:06:49.266):{0x1FF0} {email@email.com} Queuing new mail through notification (external). EntryId=25467
[40435] (10/27 21:06:49.266):{0x2118} {email@email.com} Queuing new mail through notification. EntryId=25467. Msgs Pending 0
[30233] (10/27 21:06:49.266):{0x2118} {email@email.com} New message was found in SentItems, EntryId=25467
[40287] (10/27 21:06:49.313):{0x2118} {email@email.com} Queuing message, RefId=-1208355726, EntryId=25467, Posted=10/27 21:06:24, Delivered=10/27 21:06:00
[30066] (10/27 21:06:49.313):{0x2118} Total Msgs Pending 1
[20265] (10/27 21:06:49.344):{0x15AC} {email@email.com} MAPIMailbox::CopyMAPIBodyToStreamHTMLAware - Convert property evaluate (PR_BODY_HTML) (0x00000057) failed
[40671] (10/27 21:06:49.344):{0x15AC} {email@email.com} Not sending message body (1250 bytes), RefId=-1208355726, EntryId=25467
[30081] (10/27 21:06:49.344):{0x15AC} {email@email.com} Sending message to device, size=267, EntryId=25467, RefId=-1208355726, TransactionId=-922118666, Tag=65539
[40279] (10/27 21:06:49.344):{0x15AC} {email@email.com} SubmitToRelaySendQ, Tag=65539
[40000] (10/27 21:06:49.344):{0x1448} [BIPP] Send data, Tag=65539
[40000] (10/27 21:06:52.735):{0xFAC} [BIPP] Received status DELIVERED, Tag=65539
[30097] (10/27 21:06:52.735):{0x15AC} {email@email.com} Message has been delivered to device, Tag=65539, EntryId=25467

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BlackBerry Messaging Warning Event ID: 20265

Exchange 6.0 ... Exchange 2000?

 

Ok, so the message is getting delivered... I'm guessing the error has to do with the version of Exchange you're using with BES 4.1 SP6.

 

What service pack level is your Exchange 2000 server at?   Correlate with: KB02542 - Versions of mapi32.dll

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Contributor
kwiniarz
Posts: 17
Registered: ‎08-07-2008
My Device: Not Specified

Re: BlackBerry Messaging Warning Event ID: 20265

[ Edited ]

sorry it's exchange 2003 version 6.5

i will check mapi version and let you know

Message Edited by kwiniarz on 10-27-2008 11:58 PM
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Contributor
kwiniarz
Posts: 17
Registered: ‎08-07-2008
My Device: Not Specified

Re: BlackBerry Messaging Warning Event ID: 20265

Hi,

 

Exchange is 2003 SP2 and the the Mapi.dll is 6.5.7638.1

 

so all looks good on that end

any other ideas?

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BlackBerry Messaging Warning Event ID: 20265


kwiniarz wrote:

Hi,

 

Exchange is 2003 SP2 and the the Mapi.dll is 6.5.7638.1

 

so all looks good on that end

any other ideas?


Do you have the same MAPI dll version on the BES?

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.
Contributor
kwiniarz
Posts: 17
Registered: ‎08-07-2008
My Device: Not Specified

Re: BlackBerry Messaging Warning Event ID: 20265

The mapi versions in exchsrver\bin and System32 both match

is there somewhere else i should be looking?
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: BlackBerry Messaging Warning Event ID: 20265

That would be all I'd check ... if no one is reporting an error I'd go to RIM and find out exactly what that error means as I can't find info on it anywhere as of now.
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.
Forums Advisor I
freakinvibe
Posts: 627
Registered: ‎08-29-2008
My Device: Q10
My Carrier: Swisscom

Re: BlackBerry Messaging Warning Event ID: 20265

I got the same errors since upgrading to SP6. Definitely has to do with HTML mails (new feature in SP6). But as it is a warning only, I wouldn't worry too much. Worst thing that can happen is that an HTML mail is delivered as text (as it used to be before SP6).

 

In addition I get sometimes:

"Failed to create XHTML body, using raw HTML"

 

Also nothing to really worry about.

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