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New Contributor
Ahmer
Posts: 2
Registered: ‎04-01-2008
My Device: Not Specified

BlackBerryRefIDSearchFolder

Hello,

Looking for some information on what is RefIDSearchFolder ?
why alot of users have more than 4000 items in this folder ?

I know its used to keep track of message reconcile and PIM Synch but dont know what is actually kept in this folder and for how long ?

what cause number of content count to be so high ? how it gets clean up ?

any details will be appreciated

Mailboxes\USERNAME\BlackBerryHandheldInfo\BlackBerryRefIDSearchFolder1_7
CONTENT_COUNT = 24638
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New Contributor
johan
Posts: 8
Registered: ‎05-19-2008
My Device: Not Specified

Re: BlackBerryRefIDSearchFolder

Anyone? I have the same question. There are several users in our organisation with >25000 items in this folder and I wonder if it impacts the performance.
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New Contributor
cotton
Posts: 4
Registered: ‎03-23-2010
My Device: Blackberry Storm 2
My Carrier: Vodafone

Re: BlackBerryRefIDSearchFolder

According to http://support.microsoft.com/kb/905803 any folders which have over 5000 items in can slow down exchange. It sounds to me like lots of smaller items have a larger impact on performance than a few big items.

 

Does anyone know how we can clear the BlackBerryRefIDSearchFolder1_7 folder??

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Guru III
knottyrope
Posts: 29,815
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerryRefIDSearchFolder

[ Edited ]

Try to copy 5000 items across the network that equal 50 meg compared to 5 items that equal 50 meg.

 

The 5000 will take longer, since 5000 connecitons need to be made.

 

Excahnge will do similar and access 5000 items.

 

Teach user to have less than 5000 items in any folder seems to fix it here.

This also speeds up Outlook as well since after 5000 items it will not cache the view of the affected folder.

 

 

also see this KB

KB20770 Email reconciliation does not work after moving a mailbox

 




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New Contributor
cotton
Posts: 4
Registered: ‎03-23-2010
My Device: Blackberry Storm 2
My Carrier: Vodafone

Re: BlackBerryRefIDSearchFolder

BlackBerryRefIDSearchFolder1_7 is a hidden folder.

 

Any other ideas??

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Guru III
knottyrope
Posts: 29,815
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerryRefIDSearchFolder

You can unhide that folder, been a while since I have used MFCMAPI.

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
johan
Posts: 8
Registered: ‎05-19-2008
My Device: Not Specified

Re: BlackBerryRefIDSearchFolder

But is it safe to clean up that folder? I guess it is there for a purpose but I haven't been able to find anything in RIM documentation.

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New Contributor
cotton
Posts: 4
Registered: ‎03-23-2010
My Device: Blackberry Storm 2
My Carrier: Vodafone

Re: BlackBerryRefIDSearchFolder

No not safe to clean:

 

We have used MFCMAPI to delete a mail item from the BlackBerryRefIDSearchFolder1_7 folder, although the item is then deleted from exchange as well.

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Guru III
knottyrope
Posts: 29,815
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BlackBerryRefIDSearchFolder

If you can, remove user from BES and when asked to remove extra data choose yes and it will remove the folder.

 

Then after 30 min (unless you can prove it has been deleted) then add user back to BES and see if things are better.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
cotton
Posts: 4
Registered: ‎03-23-2010
My Device: Blackberry Storm 2
My Carrier: Vodafone

Re: BlackBerryRefIDSearchFolder

This is for around 200 users so I can't really do this for everyone.

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