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New Contributor
depsci
Posts: 9
Registered: ‎02-12-2009
My Device: Not Specified

Blackberry not receiving Meeting Invitations

[ Edited ]

Blackberry (Storm and Curve)  not receiving meeting invitation emails.  All other messages are being received.  meeting invite shows up in Outlook (all versions).  BES 4.16.16,  Exchange 2003 (6.5.7664.12).  Wireless reconcilation seems to be working.  Also deleted and reloaded service books (all of them)

 

Any idea,  I saw a few post, but no real solution.

 

Thanks for any and all help

Message Edited by depsci on 06-09-2009 04:03 PM
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Blackberry not receiving Meeting Invitations


depsci wrote:

Blackberry (Storm and Curve)  not receiving meeting invitation emails.  All other messages are being received.  meeting invite shows up in Outlook (all versions).  BES 4.16.16,  Exchange 2003 (6.5.7664.12).  Wireless reconcilation seems to be working.  Also deleted and reloaded service books (all of them)

 

Any idea,  I saw a few post, but no real solution.

 

Thanks for any and all help

Message Edited by depsci on 06-09-2009 04:03 PM

 

Does this happen with all users?

 

If not can you identify a pattern on which types of users? (hh model / os version / users with delegates that schedule & change meetings) ... is it just storm and curve users?

 

What are the CDO.dll versions on both the Exchange and BES servers?

 

What happens if you test an invitation creation via OWA?  What happens if you originate an invitation from the BlackBerry handheld?

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Blackberry not receiving Meeting Invitations

Give this a review too: One way calendar tips/fixes
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New Contributor
depsci
Posts: 9
Registered: ‎02-12-2009
My Device: Not Specified

Re: Blackberry not receiving Meeting Invitations

It happens to all users.

 

They are not seeing the meeting request.  Nor the acceptance on the BB. 

 

Outlook and OWA see them and handles them as expected.

When accepted it shows on the BB in the calendar.

 

Sorry some of my version had a typo in the original email

 

Version 6.5.7654.12 for CDO.dll and mapi32.dll.

 

I will try to upgrade to BES 4.1.6.19.   Need to reboot in off hours

 

Any other ideas?

 

Its just the meeting request.  Everything else works as expected... or we just have not noticed

 

Even tried a upgrade to the Storm to current and no go.alleng

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Blackberry not receiving Meeting Invitations

[ Edited ]

do the CDO versions match between the BES and HH Exchange Server?

 

sorry for the typo.

Message Edited by AndyDufresne on 06-09-2009 07:55 PM
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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New Contributor
depsci
Posts: 9
Registered: ‎02-12-2009
My Device: Not Specified

Re: Blackberry not receiving Meeting Invitations

Sorry for lack of knowing all the terms.  HH?  Hand Held??
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Hall of Famer II
sdgardne
Posts: 47,700
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry not receiving Meeting Invitations


depsci wrote:
Sorry for lack of knowing all the terms.  HH?  Hand Held??

Yes. Exactly. Good guess!


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New Contributor
depsci
Posts: 9
Registered: ‎02-12-2009
My Device: Not Specified

Re: Blackberry not receiving Meeting Invitations

How do I check?    I reloaded the service books (all of them)
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Guru III
knottyrope
Posts: 29,951
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry not receiving Meeting Invitations


AndyDufresne wrote:
do the CDO versions match between the BES and HH?

 

How is this possible?

 




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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Guru III
knottyrope
Posts: 29,951
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry not receiving Meeting Invitations

On the BlackBerry Enterprise Server, search for the following files:

 

CDO.dll

EMSMDB32.dll

MAPI32.dll

  1. Record the locations and versions of the files.
  2. Repeat this process on the Microsoft Exchange Server (if there are multiple Microsoft Exchange Servers in the environment, repeat the process for all instances).
  3. If the file versions that exist on the BlackBerry Enterprise Server are not equal to or newer than those on the Microsoft Exchange Server, they must be upgraded on the BlackBerry Enterprise Server.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.