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New Member
rkorzuch
Posts: 1
Registered: ‎10-07-2008
My Device: Not Specified

Can Receive Email But Can't Send

I had this issue with one of my customers running Windows Small Business Server 2003 SP2.  One of the users was originally set up as an administrator for the domain and had a Blackberry 8800 with Black Berry Enterprise Server version 4.1.4.15.  Everything on her Blackberry was working fine until her user account password got hacked.  At that time we decided to use the change permission utility in the Server Manager application and downgrade her from Administrator to Power User.  The downgrade completed successfully but once completed she could no longer send email on her Blackberry.  She kept getting the red X.  After some research I found that this was an issue with her account not having the BESadmin "SendAs" permission.  So I added the BESadmin permission manually to her account and everything seemed fine but after an hour the permission kept getting removed.  I guess this is a bug in Windows SBS 2003 because even though her account is no longer in the administrator group it is still an Active Directory Protected Account.  My resolution was as follows:

 

1.  Install the Windows 2000 Support Tools

2.  Open Notepad and copy and paste the following text:

 

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:CA;Send As"
dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:CA;Receive As"
dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:CA;Change Password"
dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:RPWP;Personal Information"
dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:RPWP;Phone and Mail Options"
dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:RPWP;Web Information"
dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\BESadmin:CA;Send As"

 

3. Change the dc=<mydomin>,dc=com to your own info (ex. dc=microsoft,dc=com)

4. Save the file as "perm.bat" to the root directory (ex c:\)

5. Open the Command Prompt and type the following:  "cd\Program Files\Support Tools"

6. Type "C:\perm.bat"

7. I waited one hour to make sure that the permissions stayed on her user account:  Active Directory User and Computers/"User Account" Properties\Security Tab.  Check to make sure that the BESadmin account has the "SendAs" Permission

8. I deleted her account from the Blackberry Manager.

9. Waited 20 minutes.

10. Readded her account and sent her a new activation code.

11. Once completed everything worked fine.

 

Hope this helps

 

 

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New Contributor
isal79
Posts: 2
Registered: ‎06-29-2009
My Device: Not Specified

Re: Can Receive Email But Can't Send

 Thanks sir for your information sharing. I also had an issue like this. BB user able to receive but can not send for BB device. I'll try it after office hour.

 

Best,

Isal

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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: Can Receive Email But Can't Send

FYI:

 

This method is not supported or recommended by RIM or Microsoft.

 

It also goes against the Principle of least privilege

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Forums Advisor III
OzBBerry42
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: Can Receive Email But Can't Send

[ Edited ]

Actually Andy, could you please explain???

 

 

rkorzuch says that the user, once Admin has been DEMOTED to a Power user and yet her permissions are still set as a priveleged user, something (as far as I can see) should NOT be happenning (only with Admin privileges, from what i read in his post).

 

Why would forcing the user permissions down break the rule? It would seem to me that he is trying to get it enforced, and MS is ignoring it...

 

What should he have done?

Deleted her account from the SBS entirely and add her back as a Power user?

 

 

Signed,

Not a MS Admin and curious.....

Message Edited by OzBBerry42 on 07-02-2009 12:19 PM


Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: Can Receive Email But Can't Send

My comments are inline ...

OzBBerry42 wrote:

Actually Andy, could you please explain???

 

>> Sure.

 

rkorzuch says that the user, once Admin has been DEMOTED to a Power user and yet her permissions are still set as a priveleged user, something (as far as I can see) should NOT be happenning (only with Admin privileges, from what i read in his post).

 

>> Power users and the Administrators group are not affected by AdminSDHolder ... something else would be impacting it.  When you remove a user from a protected group you need to ensure that permissions inheritence is in place afterwards.

 

Personally I would have created another non priv'd account and moved the mailbox.

 

Why would forcing the user permissions down break the rule? It would seem to me that he is trying to get it enforced, and MS is ignoring it...

 

What should he have done?

Deleted her account from the SBS entirely and add her back as a Power user?

 

 

Signed,

Not a MS Admin and curious.....

Message Edited by OzBBerry42 on 07-02-2009 12:19 PM

 

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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Forums Advisor III
OzBBerry42
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: Can Receive Email But Can't Send

Ah!

 

Thanks. That makes sense!

 



Checked out my Blackberry FAQ's and Links to Needed Articles here
http://darkeen.homelinux.com/index.php/Blackberryfaq
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New Contributor
ztouba
Posts: 2
Registered: ‎09-29-2009
My Device: Not Specified

Re: Can Receive Email But Can't Send

[ Edited ]

 


AndyDufresne wrote:

FYI:

 

This method is not supported or recommended by RIM or Microsoft.

 

It also goes against the Principle of least privilege


 

Really? Thats odd, because the solution he posted (top post) is the solution that Microsoft provides:

http://support.microsoft.com/kb/907434

 

Taken directly from the Microsoft KB link above:

 

"If you do this, you must prevent the AdminSDHolder from overwriting permissions that are granted to a BlackBerry Services account on protected groups. To do this, create a batch file that contains the following code:

 

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:CA;Send As" 

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:CA;Receive As"

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:CA;Change Password"

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:RPWP;Personal Information"

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:RPWP;Phone and Mail Options"

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\SELF:RPWP;Web Information"

dsacls "cn=adminsdholder,cn=system,dc=<mydomain>,dc=com" /G "\BlackBerrySA:CA;Send As"

 

"

 

Obviously you can create another AD user/mailbox for them to use for email instead, as you mentioned in your second post. However there are some situations where that's not a valid solution or doing so is not permitted by the CTO/CEO.

 

Just because this is not the absolute safest possible workaround, doesn't mean it's not a solution. Telling people who are in agony, struggling with this issue "This method is not supported by Microsoft" is absolutely absurd, considering this IS the solution that IS supported by Microsoft for this exact issue, and they give the instructions in their Knowledge Base! I thought I had finally found an acceptable fix when I first stumbled across this page after many hours of Google searching. Then I read your comment about it not being a supported fix and moved on to continue searching. I searched for another three hours reading hundreds of forums, in the end only to find the Microsoft KB with the same info.

 

Bottom line: Andy points out that it is more safe to make a separate account for their email/calendar/etc for exchange which will allow you to avoid using this fix (which the KB article also mentions). If that works for you, great, do it. If not, and you prefer to not completely defeat the purpose of AD (having everything integrated in one account with one login/password for multiple services/uses), then THIS IS THE MOST SUPPORTED FIX FROM MICROSOFT.

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can Receive Email But Can't Send

If you want your BES and handhelds to work correctly for everyone, all of the time, then you need to follow RIM's guidelines and best practices.

It's called the Principle of Least Privilege... and you're not following it.

Principle of least privilege - Wikipedia, the free encyclopedia
http://en.wikipedia.org/wiki/Principle_of_least_privilege

Make yourselves normal users, and then create a secondary login with Domain Admin privileges. Only use that secondary login when necessary.

 

Anh domain admin that gets email with their account should be fired or reprmanded.

 

If you dont know the risk, dont reccomend it.

 

I have seend whole domains go down because an admin opened a virus linked spam and caused thousands of hours fixing it.

 

Dont do it!!!!

 




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JSanders
Posts: 82,571
Likes: 22,622
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can Receive Email But Can't Send

 


ztouba wrote:

 Bottom line: Andy points out that it is more safe to make a separate account for their email/calendar/etc for exchange which will allow you to avoid using this fix (which the KB article also mentions). If that works for you, great, do it.


It's still good advice even IF you think it's not the best method. The MS link is not the supported by RIM method.

 




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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: Can Receive Email But Can't Send

An educated support person from neither Microsoft nor RIM will ever recommend you make a change to AdminSDHolder (all other things equal).

 

If there are no other options sure it works ... but violating the principle of least privilege because your lazy or because you've chosen to implement security poorly isn't a good recommendation for anyone; ever.

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.