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New Contributor
asmith1972
Posts: 3
Registered: ‎04-09-2009
My Device: Not Specified

Delete message on Blackberry does not delete in Outlook

Hi We want to be able to setup our Blackberrys so that if a user deletes a mail in Outlook it deletes it from the Blackberry and visa versa. Now we have a policy setup on Blackberry Manager that sets both "Enables Wireless Message Reconciliation" and "Hard Deletes Reconciliation" to True and puched this policy out to our Blackberry devices. Now what happens is that if we delete a message in Outlook after about 10 mins it deletes it from the Blackberry. However if we delete it from Blackberry it does not delete it from the Outlook. Does anyone know if it is possible to get a 2 way sync to work? And if it is possible how do we set it up so we can puch this policy out centrally? If we manually change the Blackberry handset to Delete On "Mailbox and Handheld" (in Email Reconciliation) then it works both ways - but as I mentioned we want it setup centraly. Thanks
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Guru III
knottyrope
Posts: 29,769
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Delete message on Blackberry does not delete in Outlook

If its knot enabled on the handheld then it does knot happen.

 

It is a user selectable option knot controlled by ITPoliicy.

 




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New Contributor
asmith1972
Posts: 3
Registered: ‎04-09-2009
My Device: Not Specified

Re: Delete message on Blackberry does not delete in Outlook

Oh - thats a bit rubbish
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