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Guru III
knottyrope
Posts: 30,146
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

and once you set them its only on future emails, doing a forced reconcile on device should clear them up

 




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BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

[ Edited ]

I have run reconciliation test, but unfortunately with the same result.

Messages:

Test 1 is marked as read

Test 2 is marked as read in OWA but not in BB

Test 3 is marker as unopened

Test 4 is deleted

Test 5 is deleted on OWA but not in BB

 

Reconciliation doesn't works for all existing users and new activated users. The only changes that was made on BESx server, that MR2 for SP3 has been installed.

 

 

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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

I have found some information from post  "Synchronization issues with BESX 5.0.3 MR2 and Exchange 2010 SP1 Rollup6". Our client has TrandMicro installed on BES server. I made following changes and let you know, does it help or not.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents and find the REG_DWORD called ProcessMailDelay. If you cannot find it(as I), you need to create it. Be sure to type it the exact same way as I wrote it. It will not work if you aren't careful with the Uppercase and such. Put the value to 10 in the DWORD.

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Guru III
knottyrope
Posts: 30,146
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

possible it could help, best to let AV do its thing and then send mail

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

[ Edited ]

I have rebooted BES server and got new error.

 

I have move one user from one Exchange DB to enother on the same Exchnage 2010 mailbox Server, and then delete user from BES server and got followin Error:

 

MAPIMailbox::RemovePagerDatabase - OpenMsgStore (0x8004011d) failed

 

now I can't activate that user on BES server, I got following error:

 

RIM_HrResolveProxysFromDN - ResolveNamesMAPI failed from -2147221233

MAPIMailbox::MAPIMailbox - OpenMsgStore (0x8004011d) failed

User "User name" not started

1 user(s) failed to initialize

 

If I run IEMSTest on this user I got following:

 

BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - Besadmin2

User Name: Opening message store using
        /o=NAME/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Name
        /o=NAME/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=CASARRAY.DOMAIN.LOCAL/cn=M
icrosoft Private MDB
User Name: Mailbox opened successfully
User Name: Root Folder opened successfully
User Name: Folder created successfully
User Name: Test folder deleted successfully
User Name: MAPI test completed successfully
User Name: CDO Server Name: CASARRAY.DOMAIN.local
User Name: CDO Mailbox DN: /o=NAME/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User Name
User Name: CDO logon successful
User Name: Get default calendar folder successful
User Name: Get calendar folder name successful: 'Calendar'
User Name: CDO test completed successfully
User Name: No Send As permission for the {DOMAIN\besadmin} account operator.
User Name: Initializing EWS Proxy... successful
User Name: Configuring User... successful
User Name: EWS calendar find request... failed

 

ThrottlingPolicy settings

RCAMaxConcurrency                         :
RCAPercentTimeInAD                        :
RCAPercentTimeInCAS                       :
RCAPercentTimeInMailboxRPC                :
CPAMaxConcurrency                         :
CPAPercentTimeInCAS                       :
CPAPercentTimeInMailboxRPC                :

EWSMaxConcurrency                         :
EWSPercentTimeInAD                        :
EWSPercentTimeInCAS                       :
EWSPercentTimeInMailboxRPC                :
EWSMaxSubscriptions                       :
EWSFastSearchTimeoutInSeconds             :
EWSFindCountLimit                         :

 

 

But I can't activate him

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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

I have fixed error:

MAPIMailbox::RemovePagerDatabase - OpenMsgStore (0x8004011d) failed

 

I have removed user from BES, but just user, leave all Exchange settings.

When I add user to the BES I got new error that the token is OLD and I removed user from BES one more time and when add everything was fine.

 

I have still sync problem for all users.

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Guru III
knottyrope
Posts: 30,146
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

we have been at this issue for a while, maybe time to call in support

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

I will try to find money for this :smileyhappy:

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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

Hello

 

It was simple:

The MR2 installation skewed Service book on Blackberry devices.

To fix it we have to delete “Desktop [CMINE]” Service book from Blackberry phone.

 

To delete it go to:

 

Options

Device

Advanced System Settings

Service Book

There highlight  “Desktop [CMIME]” then press option key and then delete and then resend service book.

 

Thank you

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Guru III
knottyrope
Posts: 30,146
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Deletes an email in Outlook will NOT delete on the Blackberry.

I would say thats a bad bug from MR2, glad you have it sorted now

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.