10-14-2008 11:01 AM
My company is trying to institute a policy that every cellphone has an ICE (InCase of Emergency) number in the directory. That only works if an unknown user can get to the directory to select it for dialing. All our Blackberry phones are password protected and linked to a BES server. How can we establish this ICE number so that when the phone is locked it can be accessed?
10-14-2008 11:05 AM
Only 911 (or the comparable emergency number in your country) is available from the locked device.
Isn't there a BES policy to allow a call to be placed while locked (although as I recall, if the address book is locked, it will be unaccessible).
Your best bet might be to place the ICE number in the locked screen of each device.
Just some ideas--let's see what another might recommend.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
10-14-2008 11:09 AM
10-14-2008 12:50 PM
There is a way to setup the lock screen to allow a user to place a call, but it only allows access to the call log for names, although one can enter numbers here also. I was hoping for someway to select the number from the contact list. Hopefully others have some ideas.
10-14-2008 01:15 PM
Under Options --> Security Options --> General Settings, you can set Allow Outgoing Calls While Locked to Yes, and include the ICE Phone Number under Options --> Owner under the Information section so that it appears on the home screen when the device is locked (as suggested by JSanders.
NO device that I'm aware of supports this kind of functionality (I support about 20 types of Windows Mobile and Palm devices as well as BlackBerry).
Not a bad idea though!
10-14-2008 01:43 PM
Yeah, I am a programmer and don't believe it would be too much difficulty to allow some kind of categorization of the directory (maybe a sub-directory perhaps) so access to the entire directory is protected, but some portion of it is available for emergencies. Oh well, maybe it will happen sometime.
Thanks for all the input.