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Regular Contributor
Gavinash
Posts: 51
Registered: ‎11-05-2012
My Device: Blackberry 9700

[Domino] Problem to open Blackberry manager

Hi,

 

Since some time I am having a problem with my Blackberry server, when I open the Blackberry Manager it opens but there is no server information i.e., I cannot add/ delete users. I can only see Local Ports (Device Management) and have error message 'Application error - please report to support personnel if problem persists'

 

If I stop the Domino server, then the Blackberry manager will open without any problem. Once the domino server is up the Blackberry manager stops working. When domino server is stopped, doing changes on Blackberry manager is fast; this is not the case when the domino server is running.

 

We are on BES version 4.1.2.25, mail platform Lotus notes 7.0.4FP2 and we have 142 BES users.

 

Please help, any comments will be most welcomed.

 

Arvind Parboteeah

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: [Domino] Problem to open Blackberry manager

[ Edited ]

did you try a full reboot of the server?

after reboot check MAGT log

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

 

SP2 is pretty old, I would upgrade to SP7 if possible

 

check if compatable

Blackberry Enterprise Server compatibility chart
http://us.blackberry.com/support/software/server_compatibility.jsp#tab_tab_compatibility

 




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