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New Contributor
sscarver
Posts: 4
Registered: ‎04-04-2008
My Device: Not Specified

Duplicate Messages

BES 4.1.5.26
Exchange 2003
Blackberry 8830

 

2 Users now

 

One of the users keeps receiving duplicate messages on her Blackberry.  I have deleted her account from BES. I have deleted the service books from the Blackberry.  Recreated the account and ran the Enterprise activation again.  Still receiving duplicate messages. 

 

Since I am new at BES and thought maybe I did something weird with that Blackberry or account, I decided to add another user to the BES and setup a different Blackberry.  I didn't do anything different with this account, yet he is not receiving duplicate messages.

 

Any ideas out there?

SC

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Duplicate Messages

Is her device setup with a BIS account through her carrier too?  Integrating her mailbox either via OWA or IMAP / POP through BIS perhaps?
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New Contributor
sscarver
Posts: 4
Registered: ‎04-04-2008
My Device: Not Specified

Re: Duplicate Messages

Not that I could tell.  She was not able to get her email on her Blackberry before. I will check again tomorrow, but I am 98% sure that nothing else is setup.

 

SC

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Duplicate Messages

give this a review: KB13528 - Receiving duplicate email messages when using the BlackBerry Internet Service

 

I've seen that happen more than a few times ...

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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New Contributor
ryanlashway
Posts: 7
Registered: ‎07-17-2009
My Device: Not Specified

Re: Duplicate Messages

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