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Contributor
monsterrick
Posts: 30
Registered: ‎08-06-2008
My Device: Not Specified
Accepted Solution

Duplicate calendar item after item updated

What will cause duplicate calendar item after the item updated by meeting organizer?  Meeting in Outlook client updated without problem.

 

It happends randomly on different users.  For myself, I have one duplication in my BB Pearl and I checked these two items are having same RefID.

 

 

Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Duplicate calendar item after item updated

Calendar dupes / sync problems are IMO one of the biggest ongoing issues ...

 

What version of BES & Exchange are you using?  My best recommendation would be to upgrade to the newest version of BES & MRs.  If you read through the release notes you'll see the number of identified calendar sync problems and fixes that go into place.

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Contributor
monsterrick
Posts: 30
Registered: ‎08-06-2008
My Device: Not Specified

Re: Duplicate calendar item after item updated

Thanks Andy.  Calendar Sync is always an issue for years since we start using BES.  Each upgrade fixed old bugs but introduced new bugs. :smileysad:

We are using Exchange 2003 SP2 and BES 4.1.5 with latest MR.

 

Will a desktop sync can clear duplicated entries?

Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Duplicate calendar item after item updated

A desktop sync will most likely not clear the dupes; it could just perpetuate them.  Check out this:

 

KB15629 - Duplicate calendar appointments in Microsoft Outlook

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If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Contributor
monsterrick
Posts: 30
Registered: ‎08-06-2008
My Device: Not Specified

Re: Duplicate calendar item after item updated

Thanks for the KB.  But the duplication is on the handheld.  Entries in Outlook updated without problem.

Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Duplicate calendar item after item updated

You might look to upgrading to SP6 and checking out the calendar sync tool ...

 

KB15990 - Requirements for running the BlackBerry Calendar Synchronization Tool (TraitTool.exe)

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Contributor
monsterrick
Posts: 30
Registered: ‎08-06-2008
My Device: Not Specified

Re: Duplicate calendar item after item updated

Thanks Andy.  We are planning to upgrade them to 4.1.6 MR2.

Hope the calendar sync tool for 4.1.6 can help to identify the problem.

Your help is greatly appreciated.