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New Contributor
Posts: 4
Registered: ‎10-15-2012
My Carrier: ATT

EEMail has stopped working across multiple phones But not all

I'm responsible for multiple BB Bold 9900's at my work place.  We issued them out about a month ago now.  And I've had to see about 1/3 of them after there issue because of EEmail issues.  My initial block of instructions consisted of don't mess with the settings and when you phone messes up pull the battery out and count to 10.  That worked well enough until about a week ago when pulling the  battery no longer fixes the issue.  The phone is a 9900 7.1 Bundle v7.1.0.694 Platform running on a BES.  Is there anything ya'll can think of?

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Guru III
Posts: 29,208
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: EEMail has stopped working across multiple phones But not all

BES version and server OS?


Mail server version?


look at MAGT lor MDAT logs?


default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info


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