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Trusted Contributor
Posts: 185
Registered: ‎01-20-2009
My Device: Not Specified

Effect of stopped Policy or Sync Services

Hi

 

Sometimes, very rarely, I notice on my BES 4.1.7 server that either the Policy server or the Sync service have gone into Stopping state.

 

To rectify, I normally need to reboot the box.

 

Can anyone tell me the effect there is on users of these two services stopping? I'm not sure if it's worth rebooting the box sometimes, because if we do so during the business day we get slow delivery for a while during the rescan.

Guru III
Posts: 31,128
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Effect of stopped Policy or Sync Services

when they do stop can you look at the sync and policy logs?

 

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

 




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Trusted Contributor
Posts: 185
Registered: ‎01-20-2009
My Device: Not Specified

Re: Effect of stopped Policy or Sync Services

Thanks..for the moment, I just want to know the effect on clients of these services not running?
Guru III
Posts: 31,128
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Effect of stopped Policy or Sync Services

Descriptions of BlackBerry Enterprise Server services

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V