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New Member
Posts: 1
Registered: ‎04-05-2012
My Device: Bold 9300
My Carrier: Both

Email Address Dissapearing from certain BB Devices

Hi!     We just upgraqded to EX2010 and I upgraded the BES as well. But after the upgrades, 3 or 4 of my users are having an issue where the email address from a contact in their Exchange account, disappears from the BlackBerry. Is this a sync issue with the BES and Exchange? Has this happened to anyone else? Let me know.  Thanks!   Larry

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Guru III
Posts: 31,796
Registered: ‎06-25-2008
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I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Email Address Dissapearing from certain BB Devices

What BES Version?


Have you looked in the sync logs?


Using CDO or EWS?



default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info


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