02-28-2010 01:07 AM
On my primary office account, emails are vanishing from both sent and received files after about 2 days. My office uses the enterprise server. My gmail and yahoo accounts are not affected.
02-28-2010 07:51 AM
If your BES emails are only affected by this problem then check with your company's BES admin.
In BlackBerry device there is configuration under Messages -> Options -> General Option -> Keep Messages : 15 days/30 days/ 1 month /2 months etc. If these options are set then all of your email will be affected. But I guess your case is different. BES admin should be your first touch point.
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I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
03-08-2010 10:27 AM
What BES and mail server version?
How is mail client configured and its version?
BESAdmin's, please make a signature with your BES environment info.
BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008