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New Contributor
Posts: 2
Registered: ‎02-28-2010
My Device: storm 9500

Email disappears from files after 2 days.

On my primary office account, emails are vanishing from both sent and received files after about 2 days. My office uses the enterprise server. My gmail and yahoo accounts are not affected.

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Email disappears from files after 2 days.

If your BES emails are only affected by this problem then check with your company's BES admin.

In BlackBerry device there is configuration under Messages -> Options -> General Option -> Keep Messages : 15 days/30 days/ 1 month /2 months etc. If these options are set then all of your email will be affected. But I guess your case is different. BES admin should be your first touch point.

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Guru III
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Email disappears from files after 2 days.

What BES and mail server version?

How is mail client configured and its version?


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