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New Contributor
robbuckingham
Posts: 7
Registered: ‎09-03-2009
My Device: Not Specified
Accepted Solution

Email folders are not populating on BlackBerry

[ Edited ]

Hello Everyone,

 

Got a big issue which won't resolve itself! I have two people who have received new BlackBerry Bold's. One of the accounts worked straight away with Enterprise Activation the other did not and I had to recreate the account on the BES server (I\we manage our own BES) then activate again.

 

This second user uses a lot of folders so on the BES under Service Access I have highlighted his folders for redirect. When the user looks into those folder there is no mail.

 

How can I get that mail which is in Outlook onto his Bold? Our email system is Exchange 2003 and the BES server is 4.1 with all SP's

 

Another solution that I haven't tried yet is to reactivate his old BlackBerry. The user claims that he could see all his mail in the folders on that device. Would doing a Enterprise Activation on that device sync the history he has on the old device back to the server? I fear that it could cause issues with the new mail he has had since the swap so haven't tried it yet?

 

Or is there a method of backing up the history on the old device and moving it to the Bold?

 

Any help will be great.

Message Edited by robbuckingham on 09-03-2009 04:27 AM
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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Email folders are not populating on BlackBerry

So are NEW emails not redirecting into those folders? Or existing ones?

 

If existing email are not working, then check out this KB article

http://www.blackberry.com/btsc/KB11434

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New Contributor
robbuckingham
Posts: 7
Registered: ‎09-03-2009
My Device: Not Specified

Re: Email folders are not populating on BlackBerry

I believe new email is moving correctly. I need to get historical email in his folders. He had it on the previous BB but hasnt happened on this one.
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Guru III
knottyrope
Posts: 29,769
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email folders are not populating on BlackBerry

Are they older than 14 days?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Email folders are not populating on BlackBerry

Check out the link at the bottom of the KB article I mentioned. It tells you how to turn on the prepopulation of subfolders, then you can perform the enterprise activation
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New Contributor
robbuckingham
Posts: 7
Registered: ‎09-03-2009
My Device: Not Specified

Re: Email folders are not populating on BlackBerry

Hi jmrmb80,

 

That was already set up from the Enterprise server.

 


Has no effect on bringing in older email.

 

 

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New Contributor
robbuckingham
Posts: 7
Registered: ‎09-03-2009
My Device: Not Specified

Re: Email folders are not populating on BlackBerry

Hi knottyrope,

 

I'm aware of the 14 day issue, But his old BB retained more than 14 days of information and its that info that I want to get over to the bold.

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Guru III
knottyrope
Posts: 29,769
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email folders are not populating on BlackBerry

Can not be done on the BES.

 

Desktop manager might be able to sync it back

 

If on a high enough version of BES he can search the contents of the folder.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
robbuckingham
Posts: 7
Registered: ‎09-03-2009
My Device: Not Specified

Re: Email folders are not populating on BlackBerry

Can not be done! That's a big limitation to this method of mobile email. Windows Mobile, iPhone and HTC\Android all allow for viewing a email folder contents. The fact you can not re-push email headers at min. is poor. There is no tool to mod an email to trick the BES?

 

BES is at 4.1 with all the add SP's but having to search if available isn't the best way either.

 

I'm getting my hands on his Bold tomorrow and I'm going to politely ask the desktop manager to push his items back on and if that doesn't work I'm going to have to go through each folder pull the items out into a local PST and then throw them back in hopefully fooling it into pushing them back in.

 

One way or another we'll have a conclusion.. I feel a move from this platform which is a shame as it has served us well for the last two years. But the overhead of a separate server to support the mobiles and using 'Push' tech are showing issues for us now.

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Guru III
knottyrope
Posts: 29,769
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Email folders are not populating on BlackBerry

it only work on new emails, so you can forward them to trick BES.

 

Search works well. Who will remember an email subject (keep it under wraps johnson) was about the merger, after 2 years go by?

Ok maybe not that example.

I never search by email, I search for key words. Just imagine the user not using google. LOL

 

Overhead for the most secure device and most robust push email system.

 

Tell me how to block sites on a iporno phone or block an abusive app?

 

How do you say no to that active x control on a windows mobile phone with out running 4 servers? (can it even be done?)

 

BES is looking better everyday.

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.