07-07-2009 07:39 PM
07-07-2009 07:51 PM - edited 07-07-2009 08:08 PM
Hi and Welcome to the Forums!
FYI -- you've posted in the Welcome and Introductions section of the forums...typically no direct support here. But, I've already requested your post be moved to the correct place...stand by and you will find it here: which is where the proper experts hang out to provide you with assistance. In the meantime, go see your BES admins as they need to sort this out.
07-07-2009 07:56 PM - edited 07-07-2009 07:57 PM
Hi and welcome to the forums!
We can get this thread moved to the BES forum so you can get the best answer possible.
In the mean time, see if your IT administrator activated your account with your new PIN
number. You can show them this example of the server logs: KB00789
PS. Sgardne types faster than I do!
07-07-2009 08:22 PM
delete all the messages with the ETP.dat attachment and have your administrator reset your EA password. After you've confirmed it has been reset to something else try to activate again
Pass this on to him / her for further troubleshooting: KB13852 - Identifying and troubleshooting enterprise activation issues
07-07-2009 08:24 PM
The fact that your getting the ETP email indicates that there is nothing wrong with the handset, or Carrier or BB network.
Any activation issues are therefore the issue of the BES (and to a lesser extent the Mail) server.
Easiest thing to do is:
- Wipe the HH thru OPTIONS - Security - Wipe Handset
- Delete user from BES
- Go to Inbox and Delete all ETP emails.
- Add back to BES and set EA password
- Activate on handset.
That will work.
07-09-2009 10:45 PM
07-12-2009 09:42 PM - edited 07-12-2009 09:43 PM
If you get the ETP Activation email (as above) to your email account then the problem lies on your BES.
There is nothing you personally can do to fix it.
Do you have an email alias?
(i.e. for example when a single women (firstname.lastname@example.org) gets married and her name changes (email@example.com but email redirects to the lady.jones email address)? You will need to get your BES Admin to confirm that the email set up on the BES is the SMTP address of the email set in exchange and not an alias.
Alias's will not work.
(Note: This is only one possible issues, but is systematic of abigger BES issue.)