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New Contributor
lawlessjohn
Posts: 3
Registered: ‎02-06-2013
My Device: Bold 9800

Exchange Calendar won't sync from BES

One of our users cannot sync her Exchange calendar from the BES. If you invite this user to a meeting it shows up in the Calendar on the BB immediately, is visible for some time and then it disappears. The BB is set to keep all calendar entries "Forever." We have not determined exactly when these entries disappear, but they always do.

 

The institution that I work at is in the process of changing its default email address format  from lastname "-" FirstInitial To FirstName "." LastName.  This user had already had this setting changed. We reset it to  the old format. (This is the address the BES uses). Within an hour the calendar was completely repopulated (All old and new appointments). We assumed we had found the problem, but this morning all calendar entries were gone. We checked the default email in the AD and it was still on the old setting.

 

Email and Contacts are working fine. Obviously, The BES is talking to the Calendar on the BB, but it seems to not see the existing Calendar entries when it re-syncs so it removes them.

 

Any suggestions or ideas as to how to resolve this issue would be greatly appreciated. 

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Exchange Calendar won't sync from BES

BES version?

Mails Server version?

 

What CDO version are you on?

 

if on 2007 or 2010

Using CDO or EWS for calendar?

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
lawlessjohn
Posts: 3
Registered: ‎02-06-2013
My Device: Bold 9800

Re: Exchange Calendar won't sync from BES

MS Exchange 2010 SP2 RU5-v2

 

BES 5.0.2 

CDO 1.2.1

 

This is the MS recommended configuration for BES and Exchange 2010 SP2:

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Exchange Calendar won't sync from BES

What version CDO.DLL is installed on BES?

KB04912 - How to check if and where the CDO.dll file is registered on the BlackBerry Enterprise Serv...



Use search *cdo.dll on Exchange to find it and dont forget to look at hidden files during your search. Right click and choose properties to find the version of CDO.DLL

 

KB05270 - How to troubleshoot one-way wireless calendar synchronization issues



KB04950 - How to reset the BlackBerry smartphone calendar application

 

CDO 1.2.1 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=94274318-27c4-4d8d-9bc5-3e6484286b1f&Displa...

 

 

 

KB15779 How to install or upgrade CDO 1.2.1


 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Exchange Calendar won't sync from BES

i have heard EWS is much better than CDO for calendar

How to enable BlackBerry Enterprise Server 5.0 to use Microsoft Exchange Web Services

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
lawlessjohn
Posts: 3
Registered: ‎02-06-2013
My Device: Bold 9800

Re: Exchange Calendar won't sync from BES

Thank you very much for looking at this problem and for the suggestions. I'm not sure that this is an issue for the server setup. There are over 140 users at this site and this issue only exists with 1 user. I did find some information in the KB4950 article on resetting the calendar. There is a  big snowstorm today and the BB with this issue is snowed in at home, so I won't be able to try anything until Monday. I will keep you up to date.

 

 

Thank you again for your assistance. 

Guru III
knottyrope
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Exchange Calendar won't sync from BES

Could be a corrupt item then if you think CDO is fine

 

 

 

Backup device then in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next


save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries.



 

KB04950 - How to reset the BlackBerry smartphone calendar application

 

 



close outlook and any word files, open outlook back up after 15 seconds.

Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V