09-26-2008 12:07 AM
Solved! Go to Solution.
09-26-2008 08:20 AM
Did you remove the account from the BES and re-add it, or simply just set a new EA password?
09-26-2008 10:04 AM
09-26-2008 10:30 AM
According to the BB tech support I spoke to, by default, existing files in your folders (except for the Inbox) will not sync with your BB device. Only new files that are moved/copied (after provisioning) to the folder will show on your BB device. Do not forget to follow this steps after:
09-26-2008 10:32 AM
Thank you. Went ahead and did this below, but existing messages in the folders do not appear on the device. Is there a way to reconcile the existing messages in the desktop folders into the Blackberry subfolders under mailbox? This is our issue. Thank you very much for your response.
Unfortunately it isn't possible.
The best "solution" to this problem is HH OS 4.5 on a BlackBerry handheld and BES 4.1 SP5 which enables remote mailbox search / lookup.
09-26-2008 10:41 AM
Unfortunately, my carrier (AT&T) is not releasing 4.5 yet! Been waiting for the release but they keep delaying!
What model HH do you have?
09-26-2008 10:42 AM
One more suggestion. After provisioning, create a new folder then move or copy the files from the old folder to the new one. See if this works!
I'm not sure how this would work ...