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Registered: ‎08-20-2014
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GroupWis BES 5.0.4 MR 8 - Cannot change folder redirection or address books in BAS console

[ Edited ]

Hello all,

 

we have a problem with Blackberry Admistration Service.

When i try to change folder recirection settings for any user i get a browser timeout and nothing happens.

Here is what MAST log is showing when i try to edit folder redirection for userid=314:

 

[60000] (08/20 10:03:31.799):{0x27B0} MailStoreGroupWise::RefreshAddressLookupEntries - Not time to refresh Address Lookup Entries for GroupWise.
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] SQL = "SELECT ServerConfigId, ServiceInstanceId, HostInstanceId FROM ServerInstanceV WHERE scServiceName = ? AND scMachineName = ?".
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] DATA = "scServiceName[DZBESRV02] scMachineName[DZBESRV02] ".
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 1
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] SQL = "SELECT Value FROM BASTraits WHERE PlugInId = ? AND TraitId = ? AND (TertiaryObjectId IS NULL) AND (SecondaryObjectId IS NULL) AND (PrimaryObjectId = ?)".
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] DATA = "PlugInId[1] TraitId[5] PrimaryObjectId[1] ".
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 0
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] SQL = "SELECT MailStoreDomainId, LastAddressRefreshCompleteSequenceNumber, LastAddressRefreshCompleteTime, LastAddressRefreshStartTime, AddressRefreshIntervalHours, MeanRefreshDuration, REPLICAID, Lurnum FROM MsDomains WHERE DomainName = ?".
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] DATA = "DomainName[GroupWise] ".
[60000] (08/20 10:04:01.813):{0x27B0} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 1
[60000] (08/20 10:04:01.813):{0x27B0} MailStoreGroupWise::RefreshAddressLookupEntries - Not time to refresh Address Lookup Entries for GroupWise.
[30000] (08/20 10:04:15.292):{0x108C} GetPersonalEmailFoldersForRedirection called
[60000] (08/20 10:04:15.292):{0x108C} [ODBCRecord::DoGetFirstValue] SQL = "SELECT folderid,foldername,subscribed,parentid,besfolderid,foldertype,modifydate FROM MbFolderSync WHERE foldertype >=2 and foldertype <= 4 and userconfigId = ?".
[60000] (08/20 10:04:15.292):{0x108C} [ODBCRecord::DoGetFirstValue] DATA = "UserConfigId[314] ".
[60000] (08/20 10:04:15.292):{0x108C} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 6
[30000] (08/20 10:04:15.323):{0x108C} GetPersonalEmailFoldersForRedirection successful for User id=314
[30000] (08/20 10:04:19.956):{0x1F78} GetUserPrivateFolders called
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] SQL = "SELECT Username FROM UserConfig WHERE Id = ?".
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] DATA = "Id[314] ".
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 1
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] SQL = "SELECT MachineName, Id, MailServerName FROM ServerConfig WHERE serviceName = ?".
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] DATA = "serviceName[DZBESRV02] ".
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 1
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] SQL = "SELECT ApplicationName, TrustedAppKey, GWServerName FROM MbConnectorGlobals WHERE Id = ?".
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] DATA = "Id[1] ".
[60000] (08/20 10:04:19.956):{0x1F78} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 1
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] SQL = "SELECT ServerConfigId, ServiceInstanceId, HostInstanceId FROM ServerInstanceV WHERE scServiceName = ? AND scMachineName = ?".
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] DATA = "scServiceName[DZBESRV02] scMachineName[DZBESRV02] ".
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 1
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] SQL = "SELECT Value FROM BASTraits WHERE PlugInId = ? AND TraitId = ? AND (TertiaryObjectId IS NULL) AND (SecondaryObjectId IS NULL) AND (PrimaryObjectId = ?)".
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] DATA = "PlugInId[1] TraitId[5] PrimaryObjectId[1] ".
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 0
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] SQL = "SELECT MailStoreDomainId, LastAddressRefreshCompleteSequenceNumber, LastAddressRefreshCompleteTime, LastAddressRefreshStartTime, AddressRefreshIntervalHours, MeanRefreshDuration, REPLICAID, Lurnum FROM MsDomains WHERE DomainName = ?".
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] DATA = "DomainName[GroupWise] ".
[60000] (08/20 10:04:31.828):{0x27B0} [ODBCRecord::DoGetFirstValue] ADO returned success.  Number of rows returned = 1
[60000] (08/20 10:04:31.828):{0x27B0} MailStoreGroupWise::RefreshAddressLookupEntries - Not time to refresh Address Lookup Entries for GroupWise.

 

 

After these lines nothing happens and browser will timout after some time.

 

Anyone know about this problem?

 

Best regards,

Johannes

 

Subject Title edited to reflect topic.