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New Contributor
Posts: 5
Registered: ‎10-12-2012
My Device: Various
My Carrier: Telecom

Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

I am a BES Admin and have not seen this before. A user doesnt have the option Wireless Synch within their desktop address book... Am I missing something really obvious here?

Posts: 89,798
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

Let's get this thread moved over to the BES section of the forum.




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New Contributor
Posts: 5
Registered: ‎10-12-2012
My Device: Various
My Carrier: Telecom

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

I put it where it was, as I believe the issue is on the blackberry.. I just added I was a BES admin in case I can do something there...

Posts: 89,798
Likes: 23,833
Solutions: 6,140
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

And, it is a BES issue.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎10-12-2012
My Device: Various
My Carrier: Telecom

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

Ok.. It is only affecting one user, everyone else is ok.. So what can I do? I will try resending the service books

Posts: 89,798
Likes: 23,833
Solutions: 6,140
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

That's a good place to start.

 

You can always remove the device from the BES and re-add it.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Guru III
Posts: 31,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

BES version?

Mail server version?

Device with issue?

OS version?

 

I like detail to help others.

 

 

Give this a shot.

Wireless Synchronization option is missing or not available for the contact list, memo list, task li...

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 5
Registered: ‎10-12-2012
My Device: Various
My Carrier: Telecom

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book

BES Version: Version: 5.0.3.31

Mail Server: Exchange 2010

Device: 9700

SW Version: 6.0.0.570, platform 6.6.0.212

Guru III
Posts: 31,345
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Has anyone seen a blackberry that doesnt have a desktop Synch option in their address book


knottyrope wrote:

 

Give this a shot.

Wireless Synchronization option is missing or not available for the contact list, memo list, task li...



did the above link help you?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V