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Contributor
Posts: 14
Registered: ‎12-22-2008
My Device: Not Specified
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How I Can have the same email into my blackberry 8310 curve

Dear All

 We have install in our data centre a server with windows 2003 server with active directory in the same server I have install Microsoft Exchange Server 2003.- We have other Server with WIndows 2003 server join to the first domain server we have install in this server BES Server of Blackberry platform.

 

All our user have Blackberry 8310 curve and the blackberry services work fine they can receive and send email.- We had the last week one of user that she work out of the domain controller, we configure with the domain and we change her user password.- The next day she has problem with her blackberry 8310 curve, she can see the email store into the folder down Inbox on her blackberry 8310 but if she go to Microsoft outlook she can see the store information in the folder that is down of Inbox.

 

I go to Microsoft Outlook and I create a new folder in her computer and after I put a new email and in her blackberry I execute reconcile option for sync the mobile With the MS outlook and she retrieve the new folder and the information store inside of the new folder, but she can not retrieve the information of the other folder that exist in Inbox and she have information of 15 days before.

 

How can do for correct this problem on her blackberry mobile 8310 curve and she can see the oldest email that she have store in her folder down inbox.

 

 

Guru III
Posts: 31,532
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How I Can have the same email into my blackberry 8310 curve

Did the information exist in the subfolder before the user activated?

 




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Highlighted
Contributor
Posts: 14
Registered: ‎12-22-2008
My Device: Not Specified

Re: How I Can have the same email into my blackberry 8310 curve

Yes

Guru III
Posts: 31,532
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How I Can have the same email into my blackberry 8310 curve

The you will have to manaully sync it with desktop manager.

 

More than likely before EA you did not have the folders checked for sync.

 

Only new messages will sync OTA if they were not checked for sync.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V