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Contributor
Xonicwave
Posts: 22
Registered: ‎02-11-2009
My Device: Not Specified

I have 2 8330's that cannot send emails

I manage a BES server v4.1.4.12 and I have two users with 8330's.  All of a sudden they cannot send emails, but they can receive.  The other users on the server are fine they are using 8830's and 9530's.

 

I have pushed out service books to the two users.  I have had them pull their battery for 5 minutes and restart the hand held.  I have had them update their Host Routing Tables.  I have done a complete shut down of all of the BES services and a restart.

 

Both users have Verizon as their carrier.  I am trying to get their account numbers and other details so I can talk to Verizon.  In the mean time does any one have any other suggestions?

 

Thank you.

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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I have 2 8330's that cannot send emails

what type and version of mail server?

 




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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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Contributor
Xonicwave
Posts: 22
Registered: ‎02-11-2009
My Device: Not Specified

Re: I have 2 8330's that cannot send emails

MS Exchange 2003 SP2 on Server 2003 SP2 with all current patches and updates.
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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I have 2 8330's that cannot send emails

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Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: I have 2 8330's that cannot send emails

When you try to send an email, what happens?
******************************************************************


If someone helped you give them kudos. Research all info!
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BlackBerry Technical Advisor (Retired)
CerealBypass
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: I have 2 8330's that cannot send emails

A useful tip for diagnosing sending issues is to determine what error the users see when they attempt to send. If they get a red 'X' on the sent item, open that message and scroll up. You will see a message status field. Here are some typical errors:

 

"Desktop email program unable to submit message"

 

"Message included an invalid address"

 

"Unlisted message error"

 

Each of these will have different resolutions, so the first step would be to determine what the error is.

______________________________________________
The only stupid question is the one you don't ask before you reboot the BES.
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Contributor
Xonicwave
Posts: 22
Registered: ‎02-11-2009
My Device: Not Specified

Re: I have 2 8330's that cannot send emails

All they get is a red X next to the message.  I contacted Verizon and they suggested deleting all of the Service Books on the phone and then re-sending all of the books.  I tried that with one user and that did nothing.
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Contributor
Xonicwave
Posts: 22
Registered: ‎02-11-2009
My Device: Not Specified

Re: I have 2 8330's that cannot send emails

They get the "Unlisted message error"
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Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: I have 2 8330's that cannot send emails

Are you use groupwise?
******************************************************************


If someone helped you give them kudos. Research all info!
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Guru III
knottyrope
Posts: 30,353
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: I have 2 8330's that cannot send emails

[ Edited ]

Knot using groupwise

 

look at post 3

Message Edited by knottyrope on 03-30-2009 01:51 PM

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.