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New Contributor
calitech
Posts: 8
Registered: ‎09-09-2008
My Device: Not Specified

I have 2 users that traveled out of the state yesterday and cannot receive email

These 2 users can get Internet access and the reset of the local users are receiving email.

Could this be a carrier problem or Blackberry Server issue?

They are able to make calls as well.

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Developer
kerseyr
Posts: 333
Registered: ‎04-16-2008
My Device: 8900

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

Sounds like a carrier problem.

 

Might need to check that they have access setup for the blackberry.net apn outside of the USA.

 

Having said that... I'm in europe and talking GSM so not sure if it is different over there for you guys.

 

R.

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

have them pull the battery to reset the device.  what coverage indicator are they receiving?  Can you send them a PIN message?
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New Contributor
calitech
Posts: 8
Registered: ‎09-09-2008
My Device: Not Specified

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

Well they are in the USA and just traveled to another state.

If I call the Cell carrier (at&t) and tell them I am not receiving emails from the blackberry server, they should be able to fix it right.

Not tell me the problem is my server.

 

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Developer
kerseyr
Posts: 333
Registered: ‎04-16-2008
My Device: 8900

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

Sorry I miss read thought that said States not State :-)

 

If you can send a PIN mesage to them then that is a good indication there is nothing wrong with the carrier or RIM infrastructure.

 

Thus it is your BES / mail server.

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New Contributor
calitech
Posts: 8
Registered: ‎09-09-2008
My Device: Not Specified

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

Ok I will have them pull the battery. what coverage indicator? the bars or the network name next to the bars. My phone says EDGE.

I just sent a PIN messages from the BES. I will know in 5 -10 mins.

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New Contributor
calitech
Posts: 8
Registered: ‎09-09-2008
My Device: Not Specified

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

They did get the PIN message after I rebooted the server. I will try an email now to see if that works.
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

... survey says?
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.
New Contributor
calitech
Posts: 8
Registered: ‎09-09-2008
My Device: Not Specified

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

Still no emails!
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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: I have 2 users that traveled out of the state yesterday and cannot receive email

Wanna zip up todays logs and send them to me at BBAndyDufresne@gmail.com?  I'll post back relevant content removing personally identifiable information.
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.