11-03-2008 01:16 PM
Every time I see this KB article updated I get really excited about some supported way to actually do this ... alas, that is not the case, but for those that always find themselves in this position:
To move a BlackBerry smartphone user from one BlackBerry Enterprise Server to another that does not share the same database, all data and applications must be deleted from the BlackBerry smartphone. Deleting all data and applications from the BlackBerry smartphone removes the IT policy connections to the first BlackBerry Enterprise Server.
For more information, see the BlackBerry Enterprise Server Administration Guide.
Warning: The following procedures will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing the procedure. For instructions, see KB12487.
To move a BlackBerry smartphone user from one BlackBerry Enterprise Server to another, complete the following steps: