Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

KB14202 - Remove an IT policy from a BlackBerry smartphone

Great KB article with some really useful information

 

KB14202 - Remove an IT policy from a BlackBerry smartphone

 


Environment
  • BlackBerry® Device Software 4.2.2
  • BlackBerry® Enterprise Server software version 4.1 Service Pack 4 (4.1.4)



Procedure

To remove an IT policy from a BlackBerry smartphone, the administrator of the BlackBerry Enterprise Server must perform the following steps:

  1. Create a blank IT policy with only the Remote Wipe Reset to Factory Defaults in the Security Policy Group set to True.
  2. Assign the IT policy to the BlackBerry smartphone.
  3. In BlackBerry Manager, in the left pane, click BlackBerry Domain.
  4. On the Global tab, click Edit Properties.
  5. Click IT Policy.
  6. Assign the Remote Wipe Reset to Factory Defaults IT policy rule to the BlackBerry smartphone user account to remove the IT policy and reset the BlackBerry smartphone to factory defaults.



Additional Info

Prior to BlackBerry Enterprise Server software version 4.1.4, remote removal of an IT policy from a BlackBerry smartphone by an administrator was not possible because after activation on the BlackBerry Enterprise Server, the BlackBerry smartphone retrieved the IT policy and locked it in a read-only state that prevented its removal.

With the release of BlackBerry Enterprise Server software version 4.1.4 and BlackBerry Device Software 4.2.2, the Remote Wipe Reset to Factory Defaults IT policy rule allows administrators to remove the IT policy from a BlackBerry smartphone.

To remove an IT policy from earlier versions than BlackBerry Enterprise Server software version 4.1.4, please refer to KB04750 or the ITPolicy.exe file located in the BlackBerry Enterprise Server installation directory.

When an administrator applies the Remote Wipe Reset to Factory Defaults IT policy rule to a BlackBerry smartphone user account, the following actions occur on the BlackBerry smartphone:

  • All data is erased
  • All third-party applications are removed
  • The IT policy is removed
------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
Please use plain text.