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New Member
fdocherty
Posts: 2
Registered: ‎01-13-2010
My Device: BlackBerry 8820
My Carrier: Orange UK
Accepted Solution

Last Sent Time & Last Forwarded Time Not Updating within BlackBerry Manager

Greetings,

 

I am running BES 4.1.3.16 for Lotus Domino (7.0.1), on Windows 2003 Server SP2 Standard Edition.

 

I recently discovered that the BES Configuration Database was running with MSDE, instead of being on our SQL server. So, I moved the configuration database to the SQL server, using the procedures outlined in this technote. All went well, and the BlackBerry Server Configuration tool reports that it can connect to the SQL server/database, when tested.

 

However ...

 

Since moving the configuration database from MSDE to SQL, fields such as the Last sent time, Last forwarded time, Last contacted time are not updating within the BlackBerry Manager. Mail, SMS, PIN, MDS and all the other good stuff supplied by the BES are working perfectly, but there are no updates to the aforementioned fields. Even when I force an IT Policy resend to a device, it still shows as Pending.

 

Any ideas as to why this would be? Have I missed a step in the migration process(es) somewhere? Any help or advice would be greatly appreciated.

 

Many thanks.

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Guru III
knottyrope
Posts: 29,776
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Last Sent Time & Last Forwarded Time Not Updating within BlackBerry Manager

Sounds like Manager is looking at the wrong database.

Double check the settings on it.

Tool, options, database

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Member
fdocherty
Posts: 2
Registered: ‎01-13-2010
My Device: BlackBerry 8820
My Carrier: Orange UK

Re: Last Sent Time & Last Forwarded Time Not Updating within BlackBerry Manager

Many, many thanks for the quick reply. Your suggestion was spot on. Thanks for your help.

 

:smileyhappy:

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Guru III
knottyrope
Posts: 29,776
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Last Sent Time & Last Forwarded Time Not Updating within BlackBerry Manager

Glad to have helped out. I have done the same thing before. :smileywink:

 

and

 

:smileyvery-happy: Hi and welcome to the BTSC forums. :smileyvery-happy:


Enjoy your stay with us!

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.