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brainwarped
Posts: 1
Registered: ‎11-25-2013
My Carrier: Verizon

Lync 2010 Connection Problems

We are upgrading from Office Communicator 2007 to Lync 2010 and we are having problems with not being able to login with Enterprise IM v2.6.15.

 

We are running BES 5.0.4 and followed the following KB articles on how to setup BES and lync 2010.

SSL Certificate

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB24960&sliceId=2&cmd=displayKC&d...

 

OCS Updater

http://support.microsoft.com/kb/968802

 

Provision Lync via PowerShell

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB28474&sliceId=2&cmd=displayKC&d...

 

Prep BES for Lync

http://docs.blackberry.com/en/admin/deliverables/25747/Preparing_to_host_BCS_for_use_with_LS_2010_14...

 

 

The collaboration service starts and then a user tries to login, the Enterprise IM app simply states "Failed to login to server."

 

<2013-11-25 09:58:50.327 EST>:[165]:<BBIM_BES5_BBIM_1>:<DEBUG>:<LAYER = BBIM, [OCSC] msRTCSIP-PrimaryUserAddress: sip:{SIPUSERNAME}@{DOMAIN}>
<2013-11-25 09:58:50.380 EST>:[166]:<BBIM_BES5_BBIM_1>:<DEBUG>:<LAYER = BBIM, [BBCS] Registered sip:{SIPUSERNAME}@{DOMAIN}>
<2013-11-25 09:58:52.423 EST>:[167]:<BBIM_BES5_BBIM_1>:<WARNG>:<LAYER = BBIM, [OCSC] A User Endpoint for URI: sip:{SIPUSERNAME}@{DOMAIN} could NOT be established. RealTimeException msg: Unable to establish a connection., inner exception: No connection could be made because the target machine actively refused it {IPADDRESS OF LYNC SERVER}:65061>
<2013-11-25 09:58:52.450 EST>:[168]:<BBIM_BES5_BBIM_1>:<WARNG>:<LAYER = BBIM, DEVICEPIN = {DEVICE PIN}, USERID = u27, OCS -> IM Proxy failure event = Unable to establish a connection.>

 

I have tried using the programs to auto-provision the service, but with no luck. Everything is currently setup manually provisioned by Powershell.

 

> Get-CsTrustedApplicationPool

Identity             : TrustedApplicationPool:BES5.{DOMAIN}
Registrar            : Registrar:lync2010.{DOMAIN}
FileStore            :
ThrottleAsServer     : True
TreatAsAuthenticated : True
OutboundOnly         : False
RequiresReplication  : True
AudioPortStart       :
AudioPortCount       : 0
AppSharingPortStart  :
AppSharingPortCount  : 0
VideoPortStart       :
VideoPortCount       : 0
Applications         : {urn:application:rimmsconnector}
DependentServiceList : {}
ServiceId            : 1-ExternalServer-3
SiteId               : Site:{Company} 2010 Lync
PoolFqdn             : BES5.{DOMAIN}
Version              : 5
Role                 : TrustedApplicationPool

 

> Get-CsTrustedApplication | ? { $_.LegacyApplicationName -eq "RIMMSConnector" }

Identity                   : BES5.{DOMAIN}/urn:application:rimmsconnector
ComputerGruus              : {bes5.{DOMAIN}sip:bes5.{DOMAIN}@{DOMAIN};gruu;opaque=srvr:rimmsconnector:smileyfrustrated:bRrHXVBGFysJiDgwWZ6vAAA}
ServiceGruu                : sip:bes5.{DOMAIN}@{DOMAIN};gruu;opaque=srvr:rimmsconnector:smileyfrustrated:bRrHXVBGFysJiDgwWZ6vAAA
Protocol                   : Mtls
ApplicationId              : urn:application:rimmsconnector
TrustedApplicationPoolFqdn : BES5.{DOMAIN}
Port                       : 65061
LegacyApplicationName      : rimmsconnector

 

 

We have another trusted application setup for Exchange 2010 OWA/Lync 2010 integration and the server appears to not be listening on either ports.

 

> netstat -n | findstr 65061
> netstat -n | findstr 5059
>

 

Any assistance would be appreciated.

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