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amcjdavis
Posts: 5
Registered: ‎12-13-2010
My Device: Various Models
My Carrier: AT&T, Sprint, T-Mobile, Verizon and Nextel

MVS Call Delay

[ Edited ]

When using the deskphone profile on a BB 8350i, there is approx 4 to 5 seconds delay in conncection and then voice delay of 2 to 3 seconds when picked up on the far end. This is an Avaya Aura integration with MVS 4.6. How can we trouble shoot what is causing the call and answer latency issue? Is there imbedded tools in MVS or BES server?

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BlackBerry Technical Advisor (Retired)
2-1-Alpha
Posts: 88
Registered: ‎07-15-2008
My Device: Not Specified

Re: MVS Call Delay

Hi amcjdavis,

 

It sounds like the issue you've encountered is related to SDR307926. This has been documented in the Release Notes for BlackBerry Mobile Voice System v4.6.

 

http://docs.blackberry.com/en/admin/deliverables/9159/BBMVS_SE_known_issues_server_790551_11.jsp

 

Jason

Analyst | Tier 3 Support Operations | BlackBerry Technical Support

BlackBerry MVS Certified Integration Specialist
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