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New Contributor
alex90
Posts: 4
Registered: ‎08-03-2012
My Carrier: Vodafone

Maximum number of folders allowed?

Hi all,

 

Having an issue with one of our users. When he goes to 'view folder' it comes up with the following istead of showing him message folders;

 

Browser Messages

Missed Calls

MMS Inbox

MMS Outbox

Phone Call Logs

SMS Conversation

SMS Inbox

SMS Outbox

SMS Sim Card Inbox

WAP Push Messages

 

Tried everything I know to fix it but still doing the same. The user has +100 folders so I'm just wondering if there is a maximum number of folders allowed and this is the reason they won't show?

 

Cheers,

 

Alex

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Guru III
knottyrope
Posts: 29,231
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Maximum number of folders allowed?

is the user on BES enterprise or BIS personal?

 

What version BES are you on?

 

 



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New Contributor
alex90
Posts: 4
Registered: ‎08-03-2012
My Carrier: Vodafone

Re: Maximum number of folders allowed?

He is on BES and we are using BES 5.

 

Cheers,

 

Alex

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Guru III
knottyrope
Posts: 29,231
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Maximum number of folders allowed?

[ Edited ]

Folow the 3 KBs below and reactivate it t get the messages from the folders you redirect

There is a MAPI limit that about 200 folders exchange will give some errors

 

KB11632 - How to increase the number of email messages sent to a BlackBerry smartphone during the en...

 



If using the same PIN upon activation look at this KB

 

KB04713 - Enable message prepopulation for all users on a BlackBerry Enterprise Server

 



For subfolders you have to enable them first.

 

KB11434 - No messages are displayed in subfolders following enterprise activation

 

 

 

 

 


 

and for older ones that wont prepopulate here are some tricks.

 

 

 

 

 

In the BlackBerry smartphone user's mailbox, create a subfolder of the Inbox called Recover.
Drag the email messages to be restored to the Recover folder.
On the Home screen of the BlackBerry smartphone, click Messages.
Click Search.
Set the Search Type to Remote.
Set the Service to Desktop.
Set the Folder to Recover.
Press the Menu key and click Search.
While viewing the search results, press the Menu key.
Click Add All.
The message headers for the email messages will be added to the message list on the BlackBerry smartphone.

 

 

 

 

 

 

 

or

 

 

 

 



    • In the search results, highlight a message.

 

    • Press the Menukey.

        • To view more available search results, click Get More Results.

        • To add the message that you highlighted to your message inbox, click Add.

        • To add all the messages from the search results to your message inbox, click Add All.

        • To delete the search results, click Delete Search.

        • To start a new search, click Search by.




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info. SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

No Sleep Till BlackBerry 10, A BlackBerry Song by Lil E Click here to listen

See me at BlackBerry Fans Get Hands-On BlackBerry 10 Demo

Want to thank me? Buy my KnottyRope App here

Please use plain text.