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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: New BES on new Exchange site use existing BESadmin account.

All users have been migrated and tomorrow we will move BESAdmin account mailbox to Exch2010.

Sometimes we start getting following error:

 

Event ID 20000

<N/A> | BlackBerry Messaging Agent BES Agent 1 (Application Event Log on BES.domain.com) | 07/24/2012 12:17:06  (AFFF4E20) -> RIM_HrResolveProxysFromDN - ResolveProxyAddressesMAPI failed from -2146762751

 

Should I fix it now, or wait until BESAdmin will be migrated?

 

Thank you

 

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BES on new Exchange site use existing BESadmin account.

need to know what is going on with the BES MAGT log, windows logs wont tell much.

 




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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
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BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: New BES on new Exchange site use existing BESadmin account.

Hello That is the part of BES MAGT Log

 

40682] (07/24 12:17:06.511):{0x1438} AddPagerToList(User 1) - UserId=2
[20000] (07/24 12:17:06.528):{0x1438} RIM_HrResolveProxysFromDN - ResolveProxyAddressesMAPI failed from -2146762751
[30000] (07/24 12:17:06.528):{0x1438} SCS::smileytongue:reResolveAddresses Failed with the error 0x800b0001
[30041] (07/24 12:17:06.528):{0x1438} Starting handheld for User 1

 

User 1 is a test user and was moved between Exchange servers from 2007 to 2010. We did not add BESAdmin rights to the new Exchange 2010 environment, user was moved back and forth for testing.

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BES on new Exchange site use existing BESadmin account.


MarioTunes wrote:

Hello That is the part of BES MAGT Log

 

40682] (07/24 12:17:06.511):{0x1438} AddPagerToList(User 1) - UserId=2
[20000] (07/24 12:17:06.528):{0x1438} RIM_HrResolveProxysFromDN - ResolveProxyAddressesMAPI failed from -2146762751
[30000] (07/24 12:17:06.528):{0x1438} SCS::smileytongue:reResolveAddresses Failed with the error 0x800b0001
[30041] (07/24 12:17:06.528):{0x1438} Starting handheld for User 1

 

User 1 is a test user and was moved between Exchange servers from 2007 to 2010. We did not add BESAdmin rights to the new Exchange 2010 environment, user was moved back and forth for testing.



that would explain it

 

BlackBerry Messaging Agent logs contain the error "RIM_HrResolveProxysFromDN - ResolveProxyAddresses...

 

A Red X appears in the message list after attempting to send an email message from the BlackBerry sm...

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: New BES on new Exchange site use existing BESadmin account.

First link is my case

 

Thank you

 

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Trusted Contributor
MarioTunes
Posts: 171
Registered: ‎09-01-2010
My Device: Not Specified

Re: New BES on new Exchange site use existing BESadmin account.

BESAdmin mailbox has been migrated to the Exchange 2010, before moving we have to go to BESAdmin account under Users and Computers - security - Advanced - and check "Include inheritable permission...." than we can move mailbox. Then we change MAPI profile to pointed it to the new CASArray. All users stop getting and receiving emails on their BB until we resend IT Policy and Service book. Now everything fine, we can move users mailboxes one by one to the new Exchange 2010.

 

Thank you

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Guru III
knottyrope
Posts: 29,671
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New BES on new Exchange site use existing BESadmin account.

good to hear the progress

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.