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New Contributor
m1dane24
Posts: 3
Registered: ‎12-05-2012
My Device: bold 9870
My Carrier: Singtel

Not all emails are being received in BB

 

Hi,

 

we have a BES server in the office running version 4.x and have less than 10 users configured in it, however some of the users cannot send/receive emails in their BBs. I check their Outlook and all emails are there but somehow some of it are not being forwarded to the BB

 

Ex. user1 sends an email to user2 via Outlook. User2 receives email is Outlook but never receives it in the BB

 

i've checked with our carrier and there seems to be no problem on their side.

 

as for the settings on the BB, no filters, firewall is not blocking anything, BB is registered, reconcilation via wireless is enabled, default services show the correct desktop account.

 

on the BES side, deleting and adding 1 user for testing, but i the problem still persists. resending of the IT policies and service dont help as well.

 

ive even tried a different BB for user2 but he still can't receive emails from user1.

 

do you guys have any other steps i could try?

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New Contributor
m1dane24
Posts: 3
Registered: ‎12-05-2012
My Device: bold 9870
My Carrier: Singtel

Re: Not all emails are being received in BB

Also, we're running Exchange 2007 and i dont see any issues there too since all users can send/receive fine through Outlook and other phones (samsun, apple).

 

Thanks!

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Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Not all emails are being received in BB

does the email still exist in the users mailbox?

 

does the user use a apple computer?

 




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New Contributor
m1dane24
Posts: 3
Registered: ‎12-05-2012
My Device: bold 9870
My Carrier: Singtel

Re: Not all emails are being received in BB

yup! as i mentioned, sending/receiving emails via Outlook and other smartphones are ok. i've also check the event logs and i cant find any errors pertaining to the issue, as for the BES logs i dont see the activity for those two users when they send emails to each other.

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