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Trusted Contributor
Posts: 185
Registered: ‎01-20-2009
My Device: Not Specified

One user with constant BB problems synch problems

Hi


We are using Exchange 2003 SP2 and BES 4.1.6

 

We have one user who seems to have constant synch problems. Generally, in the morning she will delete a bunch of mails from her BB, but by the time she gets to the office, they are still visible in her Outlook.

 

We have changed her BB, recreated her BES account, moved her BES account to a different server etc....still doesn't help.

 

I'm starting to think the problem is with the hidden BES folders in her Outlook, or at least something in that manner.

 

So, we were thinking of placing exmerging her mailbox to PST, deleting the mailbox, then recreating the mailbox and exmerging all items back. We'd also delete/recreate her BES account.

 

Has anyone done this before or have any advise? Unfortunately, this one person is one of the most senior in the company :smileysad:


One thing I did notice - she says her BB is only on for 5 mins before she starts deleting items (presumabely she turns it off at night)...would this cause an issue? Does a BB need time to synch before you can delete items from it?

 

Any help appreciated!

Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: One user with constant BB problems synch problems

silly question but:

 

go to messages> options> email reconciliation, make sure delte on is set to mailbox and handheld and the on conflicts is set to mailbox wins.

 

Let me know if/when this is done before we investigate further.

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Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: One user with constant BB problems synch problems

Have you tried doing a /resetfolders on the machine outlook is installed?
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Trusted Contributor
Posts: 185
Registered: ‎01-20-2009
My Device: Not Specified

Re: One user with constant BB problems synch problems

Thanks guys - the mailbox wins setting is already there.


Regarding the resetfolders switch, how does this work/what does it do?

 

Cheers!