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New Contributor
zanthor
Posts: 9
Registered: ‎01-20-2009
My Device: Not Specified

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

How big their mailboxes are?

 

Under 1GB for everyone...

My Mailbox: (working fine)  12546 and 647,589kb

User 1: 1,001 items, 22,468kb

User 2: 5,187 items, 110,895kb

User 3: 12,151 items, 622,977kb

User 4: 14,108 items, 73,434kb

User 5: 5,197 items, 173,698kb

 

It is obviosly an issue between user mailboxes and BES server?

 

I'd go along with this...

 

Are they all on the same exchange server/store?

 

Yes.  As stated above one exchange 2007 server.

 

Do they have an issue in Outlook?

 

Outlook works fine.

 

Is cached mode enabled in outlook?

 

Cached mode is enabled in outlook, it is also enabled for all our users - disabling it is not an option.

 

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New Contributor
zanthor
Posts: 9
Registered: ‎01-20-2009
My Device: Not Specified

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

They use same BES mailbox agent I assume?

 

I'm not sure what a BES Mailbox Agent is, but it's all running under the same service account.

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Forums Advisor I
bbinmyhart
Posts: 715
Registered: ‎07-02-2008
My Device: Z10

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

I'd receive the same error if for example I restart exchange but not BES after that. Once you reboot Exchange MAPI connection is broken and BES can not self recover from that. But it is weird that not all users are affected.
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Forums Veteran I
bbhorrigan
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

What are the round trip times between BES and Exchange
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BlackBerry Technical Advisor
FaceMan
Posts: 212
Registered: ‎04-01-2008
My Device: Not Specified

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

Hmm...been thinking about this and i'm wondering if something is going on with MAPI at a lower level since only 5 of 20 are affected and Exchange is up and running. My guess is that these 5 users could be started with the same MAPI session so if something happens to that session, all 5 are affected. Or maybe there is an issue with one user taking out the 4 others if they are in the same session....hard to say but there might be something you can try. Easiest way would be to srpead the 5 users across static agents.

 

Here is a kb explaining how to do it http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB12766&slic...

 

You can spread them out like this

 

User 1: - Assign to Static Agent 200

User 2: - Assign to Static Agent 200

User 3: - Assign to Static Agent 200

User 4: - Assign to Static Agent 201

User 5: - Assign to Static Agent 201

 

Now you will have 2 additional agents. Agent 200 with 3 users and agent 201 with 2 users.

 

At this point you can wait and see which of the 2 agents will stop working. If all 5 users are affected at the same time then its not MAPI session related as each agent will spread the users on diffrent sessions. If one agent works and one doesn't then you've potentially narrowed down a bit further and issue points to a user issue. You can then take those users and spread them further across agents and see if one of them is causing the problem.

 

Hope that made sense

 

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New Member
seabrawk
Posts: 1
Registered: ‎09-03-2009
My Device: Not Specified

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

I had this very similar problem, and the cause was a couple users having selected a large number (hundreds) of folders for BES synchronization.
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Contributor
Lion77
Posts: 16
Registered: ‎04-21-2010
My Device: Curve

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

Have the issue got resolved???

 

THanks..

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Contributor
Lion77
Posts: 16
Registered: ‎04-21-2010
My Device: Curve

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

Have the issue got resolved??

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Guru III
knottyrope
Posts: 30,614
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

if you restarted exchange, Reboot BES and then check to see if your user has many folders enabled for redirection.

 




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New Contributor
easypeters
Posts: 5
Registered: ‎07-01-2011
My Device: curve 8230

Re: OpenDatabase() failed for {User} - User stops receiving e-mails

Hello, I read suggestion the poster, i am presently face the same issue after repairing a corrupt exchange database. now exchange is work but BES 25 users can't get email expect for two users.

 

here is an extraction from the log:  

 

 Component 'Microsoft Exchange Server Information Store', Context 1281[20152] (07/02 18:02:02.922):{0x1348} OpenDatabase() failed for Chinenye John[20154] (07/02 18:02:02.922):{0x1348} User Chinenye John not started[30041] (07/02 18:02:02.922):{0x1348} Starting handheld for chamberlin ukenedo[40704] (07/02 18:02:02.922):{0x1348} MAPIMailbox::MAPIMailbox ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=NPSERVER/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=chamberlin_ukenedo[40739] (07/02 18:02:02.924):{0x1348} MAPIMailbox::MAPIMailbox - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=chamberlin_ukenedo'[40720] (07/02 18:02:02.952):{0x132C} MAPI call failed. Error 'The client operation failed.', LowLevelError 4294965695, Component 'Microsoft Exchange Server Information Store', Context 1281[40430] (07/02 18:02:02.962):{0x1348} {chamberlin_ukenedo@novelpottayr.com} MAPIMailbox::MAPIMailbox - Mailbox opened on session 0x02FF10B8 (NPSERVER)[40637] (07/02 18:02:02.963):{0x1A58} {Oluwatimilehin.Abayomi@wundermannigeria.com} Mailbox Advise, Connection=2[30069] (07/02 18:02:02.970):{0x1A58} {Oluwatimilehin.Abayomi@wundermannigeria.com} Mailbox name is Oluwatimilehin_Abayo[40221] (07/02 18:02:02.970):{0x1A58} {Oluwatimilehin.Abayomi@wundermannigeria.com} In Cradle timer is 721000[30041] (07/02 18:02:02.993):{0x1A58} Starting handheld for Celey Okogun[40704] (07/02 18:02:02.993):{0x1A58} MAPIMailbox::MAPIMailbox ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=NPSERVER/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Celey_Okogun[40739] (07/02 18:02:02.994):{0x1A58} MAPIMailbox::MAPIMailbox - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Celey_Okogun'[40720] (07/02 18:02:02.995):{0x1D88} MAPI call failed. Error 'The client operation failed.', LowLevelError 4294965695, Component 'Microsoft Exchange Server Information Store', Context 1281[20152] (07/02 18:02:02.995):{0x1D88} OpenDatabase() failed for Bright Igho[20154] (07/02 18:02:02.995):{0x1D88} User Bright Igho not started[30041] (07/02 18:02:02.995):{0x1D88} Starting handheld for Babatunde Ogunsanya[40704] (07/02 18:02:02.995):{0x1D88} MAPIMailbox::MAPIMailbox ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=NPSERVER/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Babatunde_Ogunsanya[40739] (07/02 18:02:02.998):{0x1D88} MAPIMailbox::MAPIMailbox - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Babatunde_Ogunsanya'[40430] (07/02 18:02:03.007):{0x1A58} {Celey_Okogun@novelpottayr.com} MAPIMailbox::MAPIMailbox - Mailbox opened on session 0x02FF10B8 (NPSERVER)[40430] (07/02 18:02:03.024):{0x1D88} {Babatunde_Ogunsanya@novelpottayr.com} MAPIMailbox::MAPIMailbox - Mailbox opened on session 0x02FF10B8 (NPSERVER)[40153] (07/02 18:02:03.031):{0x1348} PMDatabase::smileysurprised:penNamedFolder: opening existing folder 'BlackBerryHandheldInfo'[40155] (07/02 18:02:03.032):{0x1348} PMDatabase::smileysurprised:penNamedFolder: opened an existing folder 'BlackBerryHandheldInfo'[20152] (07/02 18:02:03.035):{0x132C} OpenDatabase() failed for Godfrey Adejumoh[20154] (07/02 18:02:03.035):{0x132C} User Godfrey Adejumoh not started[30041] (07/02 18:02:03.035):{0x132C} Starting handheld for Anire Celey-Okogun[40704] (07/02 18:02:03.036):{0x132C} MAPIMailbox::MAPIMailbox ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=NPSERVER/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Anire_Celey-Okogun[40739] (07/02 18:02:03.037):{0x132C} MAPIMailbox::MAPIMailbox - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Anire_Celey-Okogun'[40430] (07/02 18:02:03.065):{0x132C} {Anire_Celey-Okogun@novelpottayr.com} MAPIMailbox::MAPIMailbox - Mailbox opened on session 0x02FF10B8 (NPSERVER)[40720] (07/02 18:02:03.093):{0x1348} MAPI call failed. Error 'The client operation failed.', LowLevelError 4294965695, Component 'Microsoft Exchange Server Information Store', Context 1281[20152] (07/02 18:02:03.098):{0x1348} OpenDatabase() failed for chamberlin ukenedo[20154] (07/02 18:02:03.098):{0x1348} User chamberlin ukenedo not started[30041] (07/02 18:02:03.098):{0x1348} Starting handheld for Olufemi Osobajo[40704] (07/02 18:02:03.098):{0x1348} MAPIMailbox::MAPIMailbox ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=NPSERVER/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Olufemi_Osobajo[40739] (07/02 18:02:03.100):{0x1348} MAPIMailbox::MAPIMailbox - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Olufemi_Osobajo'[40153] (07/02 18:02:03.100):{0x1EC8} PMDatabase::smileysurprised:penNamedFolder: opening existing folder 'BlackBerryHandheldInfo'[30000] (07/02 18:02:03.102):{0x1B5C} [DIAG] EVENT=Register_thread, THREADID=0x1B5C, THREADNAME="UserWorkerThread<NPSERVER>"[40430] (07/02 18:02:03.119):{0x1348} {Olufemi_Osobajo@novelpottayr.com} MAPIMailbox::MAPIMailbox - Mailbox opened on session 0x02FF10B8 (NPSERVER)

 

 

 

Please can u help out?

 

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