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New Contributor
Posts: 4
Registered: ‎04-05-2012
My Device: Z10
My Carrier: AT&T

Problem with Deleting msgs on HH

I have a user that deletes messages from HH and it recopies the messages to the Inbox on Exchange. This only happens to one of six users.  Even though he may have already deleted the message in Outlook/Exchange, when he deleted from the HH use "On Handheld" option, it shows up as an unread message in Outlook.


Any idea what is setup wrong or causing it?

How do I fix it?


Thanks - Rod Iwata

All Replies
Guru III
Posts: 31,788
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problem with Deleting msgs on HH

What version BES and Mail Server?


Try a battery pull?


Any info in the logs?


default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

Also look in event veiwer to seef if any errors or warnings pertain to your issue

Please post back the log info minus personal info

to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:








Where the first pair of digits are the Agent ID you set.


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