If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10
My Carrier: d2

Problems with activation user

Hello,

i got some problems to activate a new created user. We got BB Server 5  / Exchange 2010.

The Blackberry can´t establish a connection to the server to activate the user.

1. In BB Server the State of the user is: initialize

2. In the Log files there are a lot of information:

 

 [30000] (04/20 13:01:51.811):{0x9D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES5 Agent 1 (Application Event Log on XXX.x.xx) | 04/20/2012 13:01:51  (AFFF4F4A) -> {NAME@COMPANY.xx} MAPIMailbox::Construct - Open BlackBerry configuration folder failed

[30000] (04/20 13:01:51.811):{0x984} Alarm::ThreadProc: Received an alarm message

[30000] (04/20 13:01:51.821):{0x9D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES5 Agent 1 (Application Event Log on XXX.x.xx) | 04/20/2012 13:01:51  (AFFF4F29) -> {NAME} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed

[30000] (04/20 13:01:51.821):{0x984} Alarm::ThreadProc: Received an alarm message

[30000] (04/20 13:01:52.210):{0x9D0} EventLog::ThreadProc: Received notification, processing...

[30000] (04/20 13:01:52.211):{0x9D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES5 Agent 1 (Application Event Log on XXX.x.xx) | 04/20/2012 13:01:52  (AFFF4EBA) -> User NA, ME not started

[30000] (04/20 13:01:52.211):{0x984} Alarm::ThreadProc: Received an alarm message

[30000] (04/20 13:01:52.221):{0x9D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES5 Agent 1 (Application Event Log on XXX.x.xx) | 04/20/2012 13:01:52  (6FFFC39F) -> 1 user(s) failed to initialize

[30000] (04/20 13:01:52.221):{0x984} Alarm::ThreadProc: Received an alarm message

[30000] (04/20 13:02:21.213):{0x9D0} EventLog::ThreadProc: Received notification, processing...

[30000] (04/20 13:02:21.214):{0x9D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES5 Agent 1 (Application Event Log on XXX.xx.xx) | 04/20/2012 13:02:21  (AFFF50A0) -> PMDatabaseSQLImp::smileyfrustrated:etAllStatProps: COM Error 0x80040E37 - IDispatch error #3127 - Source: "Microsoft SQL Native Client" - Description "Invalid object name 'UserMailQ'." - Command ""

[30000] (04/20 13:02:21.214):{0x984} Alarm::ThreadProc: Received an alarm message

[30000] (04/20 13:02:21.224):{0x9D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES5 Agent 1 (Application Event Log on XXX.xx.xx) | 04/20/2012 13:02:21  (AFFF50A0) -> PMDatabaseSQLImp::smileyfrustrated:etAllStatProps: COM Error 0x80040E37 - IDispatch error #3127 - Source: "Microsoft SQL Native Client" - Description "Invalid object name 'UserMailQ'." - Command ""

[30000] (04/20 13:02:21.224):{0x984} Alarm::ThreadProc: Received an alarm message

[30000] (04/20 13:03:21.220):{0x9D0} EventLog::ThreadProc: Received notification, processing...

[30000] (04/20 13:03:21.221):{0x9D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BES5 Agent 1 (Application Event Log on XXX.xx.xx) | 04/20/2012 13:03:21  (AFFF50A0) -> PMDatabaseSQLImp::smileyfrustrated:etAllStatProps: COM Error 0x80040E37 - IDispatch error #3127 - Source: "Microsoft SQL Native Client" - Description "Invalid object name 'UserMailQ'." - Command ""

 

Does anyone have an idea, what´s the problem. The rights to the mailbox are ok.

 

thanks

Please use plain text.
Guru III
knottyrope
Posts: 29,932
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problems with activation user

 

If you are upgrading from BlackBerry Enterprise Server 5.0 SP1 or 5.0 SP2 using a different account than the account you installed with, the upgrade process might not be able to complete. The setup application writes the following message to the log file: "[CBESDBInstaller::executeRetryDDL] COM Error 0x80040E37 - IDispatch error #3127 - Source: "Microsoft OLE DB Provider for SQL Server" - Description "Cannot drop the table 'ServerConnectionVTemp', because it does not exist in the system catalog." Native error = 3701". (DT 1036048)

 

or maybe this KB helps

 

Article ID: KB25751

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Regular Contributor
dq72
Posts: 84
Registered: ‎05-14-2009
My Device: Z30
My Carrier: Bell

Re: Problems with activation user

Another thing to verify is that the required communication message between RIM and the users outlook account isn't being filtered as junk mail.

An example of the 'from address' would be something like network@etp1007.etp.na.blackberry.net

The text of the message will look something like a certificate request with begin and end statements. With succesful communication this message is not left in the users account.

BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2
Please use plain text.
Guru III
knottyrope
Posts: 29,932
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problems with activation user


dq72 wrote:

Another thing to verify is that the required communication message between RIM and the users outlook account isn't being filtered as junk mail.

An example of the 'from address' would be something like network@etp1007.etp.na.blackberry.net

The text of the message will look something like a certificate request with begin and end statements. With succesful communication this message is not left in the users account.



I think the OP has a different issue

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
RobbieO
Posts: 26
Registered: ‎04-03-2012
My Device: curve8080
My Carrier: verizon

Re: Problems with activation user

[ Edited ]

Verify user has correct data plan for their Blackberry. 

Please use plain text.
Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10
My Carrier: d2

Re: Problems with activation user

i already delete and create a new user. But the activation is still the same,

 

i also got an other error on the logs:

 

Windows Log:

Source: BlackBerry Messaging Agent BES5 Agent 1

 

“PMDatabaseSQLImp::smileyfrustrated:etAllStatProps: COM Error 0x80040E37 - IDispatch error #3127 - Source: "Microsoft SQL Native Client" - Description "Invalid object name 'UserMailQ'." - Command "

 

 

BB Server log:

 

[00373] (04/25 03:25:52.009):{0x119C}  IDS_25000  getListBESdatabases: COM Error 0x80004005 - Unspecified error - Source: Microsoft OLE DB Provider for SQL Server - Description [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. - Command: getListBESdatabases”

 

Maybe the SQL Server ? I also restart the services.

Please use plain text.
Guru III
knottyrope
Posts: 29,932
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problems with activation user

is SQL browser running?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Contributor
supporter
Posts: 18
Registered: ‎04-20-2012
My Device: Q10
My Carrier: d2

Re: Problems with activation user

SQL Server (Blackberry)

SQL Server (Browser)

 

are running

Please use plain text.
Guru III
knottyrope
Posts: 29,932
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problems with activation user

[ Edited ]

UserMailQ

 

Is that the account you used to install BES?

 

 

also

 

Unable to connect to configuration database due to SQL server port bind failure

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
Visitor
4ervyak
Posts: 1
Registered: ‎02-27-2013
My Device: 9800
My Carrier: Megafon

Re: Problems with activation user

Hi colleagus

Did you fix this issue? We have the same problem, but I don't know how to fix it.

 

Please use plain text.