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Developer
DTM1Tampa
Posts: 16
Registered: ‎11-05-2008
My Device: Not Specified
Accepted Solution

RSA and OCS Software Configuration on BES using Bold

Is anyone having trouble pushing the RSA SecurID 3.0 or OCS 2007 clients from the BES to a BB Bold?
I keep getting "Device not supported" under configuration status on the BES...


Thanks,
Dan
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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: RSA and OCS Software Configuration on BES using Bold

Have you tried upgrading your Device.xml on your BES?

 

KB13589 - How to update the device.xml file

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Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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Developer
DTM1Tampa
Posts: 16
Registered: ‎11-05-2008
My Device: Not Specified

Re: RSA and OCS Software Configuration on BES using Bold

No I didn't, but I just did and it's working... Boy do I feel stupid now!

 

I read about this device and vendor xml a couple of weeks ago, just never put 2 and 2 together...

 

Thanks for the help!!!

 

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Forums Veteran II
AndyDufresne
Posts: 2,745
Registered: ‎04-01-2008
My Device: Bold

Re: RSA and OCS Software Configuration on BES using Bold


DTM1Tampa wrote:

No I didn't, but I just did and it's working... Boy do I feel stupid now!

 

I read about this device and vendor xml a couple of weeks ago, just never put 2 and 2 together...

 

Thanks for the help!!!

 


 

Definitely please don't feel stupid on this one.  I think its a huge flaw in the product that there isn't some way to update this in an easier method.  I'm just glad RIM put together a KB article on it and hosts a copy of an updated version of the file.

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
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New Contributor
Aputerguy
Posts: 2
Registered: ‎11-07-2008
My Device: Not Specified

Re: RSA and OCS Software Configuration on BES using Bold

Now that you've got it pushed out to the devices (I had that fun as well) are you able to actually import a Token and use the App? No success with that here on a Bold or any other 4.5xx device.
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Developer
DTM1Tampa
Posts: 16
Registered: ‎11-05-2008
My Device: Not Specified

Re: RSA and OCS Software Configuration on BES using Bold

I have not been able to do it through the BES, but I can e-mail the token (you must preface the token name with 'x-rimdevice-'. But yes, the RSA tokens are working on the BOLD.
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New Contributor
Aputerguy
Posts: 2
Registered: ‎11-07-2008
My Device: Not Specified

Re: RSA and OCS Software Configuration on BES using Bold

Email is how we distribute the tokens as well. So let me clarify - you have RSA 3.0 working properly on a Bold (os 4.5 or higher)?

 

My reference was to pushing the app OTA. I got 2.11 to a Bold but it would not import a token. I will load 3.0 throug DM and see if that works better.

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Developer
DTM1Tampa
Posts: 16
Registered: ‎11-05-2008
My Device: Not Specified

Re: RSA and OCS Software Configuration on BES using Bold

[ Edited ]
Yes, I have pushed OTA, RSA 3.0 to 15 (BOLD) devices so far, and imported tokens for 6 of them with no problems.
Message Edited by DTM1Tampa on 11-07-2008 03:03 PM
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