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New Contributor
Posts: 3
Registered: ‎02-20-2014
My Device: BlackBerry 9320

Ringtones being lost on device wipe

Hi all, just wondering if someone is able to assist me with a problem my organisation is currently facing.

We have recently completed a rollout of 2500 BlackBerry 9320's running v 7.1.1011 (2753) and we are falling victim to the ringtone deletion issues noted in KB35182


Whilst we look further into the possibilty of deploying OTA updates to our devices via the BES [] which we have never had the need to do before i was wondering if there are any quick Policy changes that could help us to prevent this issue?


Has anyone else encountered this issue within their organisation and managed to successfully deploy a solution?


Many thanks in advance for any assistance you can provide

Guru III
Posts: 30,785
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Ringtones being lost on device wipe

BlackBerry Enterprise Server customers can contact BlackBerry Technical Support Services to request a quick fix that can be pushed via the BlackBerry Enterprise Server


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New Contributor
Posts: 3
Registered: ‎02-20-2014
My Device: BlackBerry 9320

Re: Ringtones being lost on device wipe

Great - i'll give them a call

Thank you